diff --git a/Models/ServiceTrackerConfig.cs b/Models/ServiceTrackerConfig.cs
index c99d9f5..a7c9c83 100644
--- a/Models/ServiceTrackerConfig.cs
+++ b/Models/ServiceTrackerConfig.cs
@@ -1,29 +1,31 @@
-using System;
 using System.Collections.Generic;
 
 namespace Disco.Plugins.ServiceTracker.Models
 {
-    /// <summary>
-    /// Plugin configuration for custom priorities, locations, and SLA timeframes.
-    /// Stored as JSON in the plugin data directory.
-    /// </summary>
     public class ServiceTrackerConfig
     {
         public List<PriorityLevel> Priorities { get; set; }
         public List<DeviceLocation> Locations { get; set; }
         public List<string> StatusOptions { get; set; }
+        public List<TechEntry> Technicians { get; set; }
         public bool AutoCreateTicketsForNewJobs { get; set; }
         public string DefaultPriorityId { get; set; }
         public string DefaultLocationId { get; set; }
         public int DashboardRefreshSeconds { get; set; }
+        public string DiscoBaseUrl { get; set; }
+        public int DetailInactivitySeconds { get; set; }
+        public GoogleSheetConfig GoogleSheet { get; set; }
 
         public ServiceTrackerConfig()
         {
             Priorities = new List<PriorityLevel>();
             Locations = new List<DeviceLocation>();
             StatusOptions = new List<string>();
+            Technicians = new List<TechEntry>();
             AutoCreateTicketsForNewJobs = true;
             DashboardRefreshSeconds = 60;
+            DetailInactivitySeconds = 300;
+            DiscoBaseUrl = "http://disco:9292";
         }
 
         public static ServiceTrackerConfig CreateDefault()
@@ -41,28 +43,41 @@ namespace Disco.Plugins.ServiceTracker.Models
                 Locations = new List<DeviceLocation>
                 {
                     new DeviceLocation { Id = "it-office", Name = "IT Office", Icon = "&#x1F4BB;", Color = "#337AB7", IsDefault = true },
-                    new DeviceLocation { Id = "with-user", Name = "With User", Icon = "&#x1F464;", Color = "#5CB85C", IsDefault = false },
-                    new DeviceLocation { Id = "at-repairer", Name = "At Repairer", Icon = "&#x1F527;", Color = "#F0AD4E", IsDefault = false },
-                    new DeviceLocation { Id = "in-transit", Name = "In Transit", Icon = "&#x1F69A;", Color = "#5BC0DE", IsDefault = false },
-                    new DeviceLocation { Id = "storage", Name = "Storage/Spare Pool", Icon = "&#x1F4E6;", Color = "#777777", IsDefault = false },
-                    new DeviceLocation { Id = "disposed", Name = "Disposed/Written Off", Icon = "&#x274C;", Color = "#999999", IsDefault = false }
+                    new DeviceLocation { Id = "with-user", Name = "With User", Icon = "&#x1F464;", Color = "#5CB85C" },
+                    new DeviceLocation { Id = "at-repairer", Name = "At Repairer", Icon = "&#x1F527;", Color = "#F0AD4E" },
+                    new DeviceLocation { Id = "in-transit", Name = "In Transit", Icon = "&#x1F69A;", Color = "#5BC0DE" },
+                    new DeviceLocation { Id = "storage", Name = "Storage/Spare Pool", Icon = "&#x1F4E6;", Color = "#777777" },
+                    new DeviceLocation { Id = "disposed", Name = "Disposed/Written Off", Icon = "&#x274C;", Color = "#999999" }
                 },
                 StatusOptions = new List<string>
                 {
-                    "Triaging",
-                    "In Progress",
-                    "Awaiting Parts",
-                    "Awaiting User",
-                    "Awaiting Vendor",
-                    "On Hold",
-                    "Ready for Return",
-                    "Escalated",
-                    "Resolved"
+                    "Triaging", "In Progress", "Awaiting Parts", "Awaiting User",
+                    "Awaiting Vendor", "On Hold", "Ready for Return", "Escalated", "Resolved"
+                },
+                Technicians = new List<TechEntry>
+                {
+                    new TechEntry { Id = "jess", DisplayName = "Jess Rogerson", DiscoUserIds = new List<string> { "Curric\\st00913", "Curric\\09488098" }, Email = "Jessica.Rogerson@education.vic.gov.au" },
+                    new TechEntry { Id = "ruby", DisplayName = "Ruby Stolica", DiscoUserIds = new List<string> { "curric\\st02201" }, Email = "Ruby.Stolica@education.vic.gov.au" },
+                    new TechEntry { Id = "gaby", DisplayName = "Gaby Aughton", DiscoUserIds = new List<string> { "Curric\\09279223" }, Email = "Gabrielle.Aughton@education.vic.gov.au" },
+                    new TechEntry { Id = "other", DisplayName = "Other", DiscoUserIds = new List<string>(), Email = "" }
                 },
                 AutoCreateTicketsForNewJobs = true,
                 DefaultPriorityId = "medium",
                 DefaultLocationId = "it-office",
-                DashboardRefreshSeconds = 60
+                DashboardRefreshSeconds = 60,
+                DetailInactivitySeconds = 300,
+                DiscoBaseUrl = "http://disco:9292",
+                GoogleSheet = new GoogleSheetConfig
+                {
+                    Enabled = false,
+                    SpreadsheetId = "1w9rVblDVyDMVedjx9tjuLoNv1w6_pfo8GC6R9uu8lXc",
+                    GId = "170394795",
+                    RefreshMinutes = 15,
+                    ColTimestamp = 0, ColEmail = 1, ColDeviceName = 2,
+                    ColLocation = 3, ColIssue = 4, ColPriority = 5,
+                    ColStatus = 6, ColAssignedTo = 7,
+                    HeaderRows = 1
+                }
             };
         }
     }
@@ -85,4 +100,27 @@ namespace Disco.Plugins.ServiceTracker.Models
         public string Color { get; set; }
         public bool IsDefault { get; set; }
     }
+
+    public class GoogleSheetConfig
+    {
+        public bool Enabled { get; set; }
+        public string SpreadsheetId { get; set; }
+        public string GId { get; set; }
+        public int RefreshMinutes { get; set; }
+        public int ColTimestamp { get; set; }
+        public int ColEmail { get; set; }
+        public int ColDeviceName { get; set; }
+        public int ColLocation { get; set; }
+        public int ColIssue { get; set; }
+        public int ColPriority { get; set; }
+        public int ColStatus { get; set; }
+        public int ColAssignedTo { get; set; }
+        public int HeaderRows { get; set; }
+
+        public GoogleSheetConfig()
+        {
+            RefreshMinutes = 15;
+            HeaderRows = 1;
+        }
+    }
 }