diff --git a/WebHandler/ServiceTrackerWebHandler.cs b/WebHandler/ServiceTrackerWebHandler.cs
new file mode 100644
index 0000000..3f2b664
--- /dev/null
+++ b/WebHandler/ServiceTrackerWebHandler.cs
@@ -0,0 +1,655 @@
+using Disco.Plugins.ServiceTracker.Models;
+using Disco.Plugins.ServiceTracker.Services;
+using Disco.Services.Plugins;
+using System;
+using System.Linq;
+using System.Text;
+using System.Web;
+using System.Web.Mvc;
+
+namespace Disco.Plugins.ServiceTracker.WebHandler
+{
+ public class ServiceTrackerWebHandler : PluginWebHandler
+ {
+ private ServiceTrackerDataStore GetDataStore()
+ {
+ var dataPath = PluginConfigurationHandler.GetPluginDataDirectory(
+ HostController.HttpContext.Application["Disco.Plugins.ServiceTracker"] as Plugin
+ ?? new ServiceTrackerPlugin());
+ // Fallback: use AppData path
+ if (string.IsNullOrEmpty(dataPath))
+ {
+ dataPath = System.IO.Path.Combine(
+ AppDomain.CurrentDomain.BaseDirectory, "App_Data", "Plugins", "Disco.Plugins.ServiceTracker");
+ }
+ return new ServiceTrackerDataStore(dataPath);
+ }
+
+ public override ActionResult ExecuteAction(string ActionName)
+ {
+ var action = ActionName != null ? ActionName.ToLower() : "";
+ switch (action)
+ {
+ case "":
+ case "index":
+ case "dashboard":
+ return Dashboard();
+ case "update":
+ return UpdateTicket();
+ case "addnote":
+ return AddNote();
+ case "detail":
+ return TicketDetail();
+ case "export":
+ return ExportCsv();
+ default:
+ return new HttpNotFoundResult();
+ }
+ }
+
+ private ActionResult Dashboard()
+ {
+ var dataStore = GetDataStore();
+ var service = new ServiceTrackerService(Database, dataStore);
+
+ var filterPriority = HostController.Request.QueryString["priority"];
+ var filterLocation = HostController.Request.QueryString["location"];
+ var filterStatus = HostController.Request.QueryString["status"];
+ var filterTech = HostController.Request.QueryString["tech"];
+ var sortBy = HostController.Request.QueryString["sort"] ?? "due";
+
+ var model = service.BuildDashboard(filterPriority, filterLocation, filterStatus, filterTech, sortBy);
+ return HtmlResult(BuildDashboardPage(model));
+ }
+
+ private ActionResult UpdateTicket()
+ {
+ if (HostController.Request.HttpMethod != "POST")
+ return new HttpStatusCodeResult(405);
+
+ var dataStore = GetDataStore();
+ var service = new ServiceTrackerService(Database, dataStore);
+
+ int jobId;
+ if (!int.TryParse(HostController.Request.Form["jobId"], out jobId))
+ return new HttpStatusCodeResult(400);
+
+ var priorityId = HostController.Request.Form["priority"];
+ var locationId = HostController.Request.Form["location"];
+ var techId = HostController.Request.Form["tech"];
+ var status = HostController.Request.Form["status"];
+ var summary = HostController.Request.Form["summary"];
+ DateTime? eta = null;
+ DateTime etaParsed;
+ if (DateTime.TryParse(HostController.Request.Form["eta"], out etaParsed))
+ eta = etaParsed;
+
+ var currentUser = HostController.HttpContext.User?.Identity?.Name ?? "system";
+ service.UpdateTicket(jobId, priorityId, locationId, techId, eta, status, summary, currentUser);
+
+ return new RedirectResult("/Plugin/Disco.Plugins.ServiceTracker/Dashboard");
+ }
+
+ private ActionResult AddNote()
+ {
+ if (HostController.Request.HttpMethod != "POST")
+ return new HttpStatusCodeResult(405);
+
+ var dataStore = GetDataStore();
+ var service = new ServiceTrackerService(Database, dataStore);
+
+ int jobId;
+ if (!int.TryParse(HostController.Request.Form["jobId"], out jobId))
+ return new HttpStatusCodeResult(400);
+
+ var content = HostController.Request.Form["note"];
+ var noteType = HostController.Request.Form["noteType"] ?? "general";
+ var currentUser = HostController.HttpContext.User?.Identity?.Name ?? "system";
+ var userName = currentUser; // Could resolve display name from DB
+
+ service.AddNote(jobId, currentUser, userName, content, noteType);
+ return new RedirectResult("/Plugin/Disco.Plugins.ServiceTracker/Detail?id=" + jobId);
+ }
+
+ private ActionResult TicketDetail()
+ {
+ int jobId;
+ if (!int.TryParse(HostController.Request.QueryString["id"], out jobId))
+ return new HttpStatusCodeResult(400);
+
+ var dataStore = GetDataStore();
+ var service = new ServiceTrackerService(Database, dataStore);
+ var config = dataStore.LoadConfig();
+
+ // Get the job
+ var job = Database.Jobs
+ .Include("Device").Include("Device.DeviceModel")
+ .Include("User").Include("OpenedTechUser")
+ .Include("JobType").Include("JobSubTypes")
+ .Include("JobLogs")
+ .FirstOrDefault(j => j.Id == jobId);
+
+ if (job == null)
+ return new HttpNotFoundResult();
+
+ var ticket = service.GetTicketDetail(jobId);
+ return HtmlResult(BuildDetailPage(job, ticket, config));
+ }
+
+ private ActionResult ExportCsv()
+ {
+ var dataStore = GetDataStore();
+ var service = new ServiceTrackerService(Database, dataStore);
+ var model = service.BuildDashboard();
+
+ var sb = new StringBuilder();
+ sb.AppendLine("JobId,Device,User,Priority,Location,Status,AssignedTech,OpenedDate,ETA,SlaDeadline,SlaBreached,AgeDays,Summary,NoteCount");
+ foreach (var t in model.Tiles)
+ {
+ sb.AppendLine(string.Join(",",
+ t.JobId, Csv(t.DeviceSerialNumber), Csv(t.UserDisplayName),
+ Csv(t.PriorityName), Csv(t.LocationName), Csv(t.StatusOverride),
+ Csv(t.AssignedTechName), t.OpenedDate.ToString("yyyy-MM-dd"),
+ t.EstimatedCompletion?.ToString("yyyy-MM-dd") ?? "",
+ t.SlaDeadline?.ToString("yyyy-MM-dd HH:mm") ?? "",
+ t.IsSlaBreached, t.AgeDays, Csv(t.Summary), t.NoteCount));
+ }
+
+ var fileName = "ServiceTracker_Export_" + DateTime.Now.ToString("yyyyMMdd_HHmmss") + ".csv";
+ HostController.Response.Headers.Add("Content-Disposition", "attachment; filename=\"" + fileName + "\"");
+ return new ContentResult
+ {
+ Content = sb.ToString(),
+ ContentType = "text/csv",
+ ContentEncoding = Encoding.UTF8
+ };
+ }
+
+ // --- HTML Builders ---
+
+ private ActionResult HtmlResult(string html)
+ {
+ return new ContentResult { Content = html, ContentType = "text/html", ContentEncoding = Encoding.UTF8 };
+ }
+
+ private string Csv(string v) { return "\"" + (v ?? "").Replace("\"", "\"\"") + "\""; }
+ private string H(string v) { return string.IsNullOrEmpty(v) ? "" : HttpUtility.HtmlEncode(v); }
+
+ private string BuildDashboardPage(DashboardViewModel model)
+ {
+ var pluginUrl = "/Plugin/Disco.Plugins.ServiceTracker";
+ var sb = new StringBuilder();
+
+ // --- Head ---
+ sb.Append("");
+ sb.Append("Service Tracker Dashboard");
+ sb.Append("");
+
+ // --- Header ---
+ sb.Append("");
+
+ // --- SLA Alert Banner ---
+ if (model.Stats.SlaBreached > 0)
+ {
+ sb.Append("");
+ sb.Append("⚠ " + model.Stats.SlaBreached + " job(s) have BREACHED SLA — immediate attention required!");
+ sb.Append("
");
+ }
+ if (model.Stats.SlaWarning > 0)
+ {
+ sb.Append("");
+ sb.Append("⏰ " + model.Stats.SlaWarning + " job(s) approaching SLA deadline");
+ sb.Append("
");
+ }
+
+ // --- Stats Bar ---
+ sb.Append("");
+ foreach (var p in model.Config.Priorities)
+ {
+ int count;
+ model.Stats.ByPriority.TryGetValue(p.Id, out count);
+ sb.Append("
");
+ sb.Append("" + count + "
");
+ sb.Append("" + H(p.Name) + "
");
+ sb.Append("");
+ }
+ sb.Append("
");
+ sb.Append("
" + model.Stats.SlaBreached + "
");
+ sb.Append("
SLA Breached
");
+ sb.Append("
");
+ sb.Append("
" + model.Stats.AvgAgeDays.ToString("0.0") + "
");
+ sb.Append("
Avg Age (days)
");
+ sb.Append("
");
+ sb.Append("
Sort by:");
+ string[] sortOptions = { "due|Due Date", "priority|Priority", "age|Age", "sla|SLA Status", "modified|Last Updated" };
+ foreach (var opt in sortOptions)
+ {
+ var parts = opt.Split('|');
+ var active = parts[0] == model.SortBy ? " active" : "";
+ sb.Append("
" + parts[1] + "");
+ }
+ if (!string.IsNullOrEmpty(model.CurrentFilter))
+ {
+ sb.Append("
✖ Clear Filter");
+ }
+ sb.Append("
");
+ sb.Append("Priority:");
+ foreach (var p in model.Config.Priorities)
+ {
+ sb.Append("" + H(p.Name));
+ if (p.SlaHours > 0) sb.Append(" (" + p.SlaHours + "h SLA)");
+ sb.Append("");
+ }
+ sb.Append("
");
+
+ // --- Tile Grid ---
+ sb.Append("");
+ if (model.Tiles.Count == 0)
+ {
+ sb.Append("
");
+ sb.Append("
✅
");
+ sb.Append("
No open jobs found
");
+ sb.Append("
");
+ }
+ else
+ {
+ foreach (var tile in model.Tiles)
+ {
+ sb.Append(BuildTileHtml(tile, pluginUrl));
+ }
+ }
+ sb.Append("
");
+ sb.Append("
Tech Workload
");
+ sb.Append("
");
+ foreach (var kv in model.Stats.ByTech.OrderByDescending(x => x.Value))
+ {
+ sb.Append("
");
+ sb.Append("" + H(kv.Key) + "");
+ sb.Append("" + kv.Value + "");
+ sb.Append("
");
+ }
+ sb.Append("
");
+
+ // Priority strip
+ sb.Append("
");
+
+ // Tile header
+ sb.Append("");
+
+ // SLA badge
+ if (tile.IsSlaBreached)
+ {
+ sb.Append("
⚠ SLA BREACHED
");
+ }
+ else if (tile.IsSlaWarning)
+ {
+ sb.Append("
⏰ SLA Warning
");
+ }
+
+ // Device info
+ sb.Append("
");
+ sb.Append("
" + H(tile.DeviceComputerName ?? tile.DeviceSerialNumber) + "
");
+ if (tile.DeviceModelDescription != null)
+ sb.Append("
" + H(tile.DeviceModelDescription) + "
");
+ sb.Append("
");
+
+ // User
+ sb.Append("
");
+ sb.Append("👤");
+ sb.Append("" + H(tile.UserDisplayName ?? "—") + "");
+ sb.Append("
");
+
+ // Location
+ sb.Append("
");
+ sb.Append("");
+ sb.Append(tile.LocationIcon + " " + H(tile.LocationName));
+ sb.Append("
");
+
+ // Status
+ sb.Append("
");
+ sb.Append("📋");
+ sb.Append("" + H(tile.StatusOverride ?? tile.DiscoStatus) + "");
+ sb.Append("
");
+
+ // Assigned tech
+ if (!string.IsNullOrEmpty(tile.AssignedTechName))
+ {
+ sb.Append("
");
+ sb.Append("🔧");
+ sb.Append("" + H(tile.AssignedTechName) + "");
+ sb.Append("
");
+ }
+
+ // ETA
+ sb.Append("
");
+ sb.Append("📅");
+ sb.Append("ETA: " + H(tile.EtaDisplay) + "");
+ sb.Append("
");
+
+ // Summary / Latest note
+ if (!string.IsNullOrEmpty(tile.Summary))
+ {
+ sb.Append("
" + H(tile.Summary) + "
");
+ }
+ if (!string.IsNullOrEmpty(tile.LatestNote))
+ {
+ sb.Append("
");
+ sb.Append("💬 " + H(tile.LatestNote));
+ if (tile.NoteCount > 1)
+ sb.Append(" (+" + (tile.NoteCount - 1) + " more)");
+ sb.Append("
");
+ }
+
+ // Priority label
+ sb.Append("");
+
+ sb.Append("
");
+
+ // Left column - Job info + edit form
+ sb.Append("
");
+ sb.Append("
");
+ sb.Append("
Job Details
");
+ sb.Append("
");
+ sb.Append("| Device | " + H(job.DeviceSerialNumber) + (job.Device?.DeviceDomainId != null ? " (" + H(job.Device.DeviceDomainId) + ")" : "") + " |
|---|
");
+ sb.Append("| Model | " + H(job.Device?.DeviceModel?.Description) + " |
|---|
");
+ sb.Append("| User | " + H(job.User?.DisplayName ?? job.UserId) + " |
|---|
");
+ sb.Append("| Type | " + H(job.JobType?.Description ?? job.JobTypeId) + " |
|---|
");
+ sb.Append("| Opened | " + job.OpenedDate.ToString("dd MMM yyyy HH:mm") + " by " + H(job.OpenedTechUser?.DisplayName ?? job.OpenedTechUserId) + " |
|---|
");
+ if (job.ExpectedClosedDate.HasValue)
+ sb.Append("| Expected Close | " + job.ExpectedClosedDate.Value.ToString("dd MMM yyyy") + " |
|---|
");
+ if (job.DeviceHeld.HasValue)
+ sb.Append("| Device Held | " + job.DeviceHeld.Value.ToString("dd MMM yyyy") + (job.DeviceHeldLocation != null ? " — " + H(job.DeviceHeldLocation) : "") + " |
|---|
");
+ sb.Append("
");
+
+ // Edit form
+ sb.Append("
");
+ sb.Append("
Service Tracker Settings
");
+ sb.Append("
");
+ sb.Append("
"); // end detail-left
+
+ // Right column - Notes/timeline
+ sb.Append("
");
+ sb.Append("
");
+ sb.Append("
Activity Log
");
+
+ // Add note form
+ sb.Append("
");
+
+ // Notes timeline
+ if (ticket?.Notes != null && ticket.Notes.Count > 0)
+ {
+ sb.Append("
");
+ foreach (var note in ticket.Notes.OrderByDescending(n => n.Timestamp))
+ {
+ string typeColor = "#337AB7";
+ switch (note.NoteType)
+ {
+ case "escalation": typeColor = "#DC3545"; break;
+ case "resolution": typeColor = "#28A745"; break;
+ case "update": typeColor = "#FFC107"; break;
+ }
+ sb.Append("
");
+ sb.Append("
");
+ sb.Append("
");
+ sb.Append("");
+ sb.Append("
" + H(note.Content) + "
");
+ sb.Append("
");
+ }
+ sb.Append("
");
+ }
+ else
+ {
+ sb.Append("
No notes yet.
");
+ }
+
+ sb.Append("
"); // end detail-right
+ sb.Append("