diff --git a/Services/GoogleSheetService.cs b/Services/GoogleSheetService.cs
index 2e8d05a..0fde520 100644
--- a/Services/GoogleSheetService.cs
+++ b/Services/GoogleSheetService.cs
@@ -90,7 +90,6 @@ namespace Disco.Plugins.ServiceTracker.Services
                 for (int j = 0; j < fields.Count; j++) if (!string.IsNullOrWhiteSpace(fields[j])) { allEmpty = false; break; }
                 if (allEmpty) continue;
 
-                // Get RAW cell values for stable hashing (before any parsing)
                 var rawTimestamp = RawGet(fields, _config.ColTimestamp);
                 var rawEmail = RawGet(fields, _config.ColEmail);
                 var rawTask = RawGet(fields, _config.ColTask);
@@ -113,15 +112,16 @@ namespace Disco.Plugins.ServiceTracker.Services
                     SheetNotes = SafeGet(fields, _config.ColNotes)
                 };
 
-                // Hash uses RAW strings - never changes regardless of date parsing
                 var stableHash = GenerateStableHash(rawTimestamp, rawEmail, rawTask, rawIssue);
                 ticket.InternalId = StableIdFromHash(stableHash, usedIds);
                 ticket.ExternalId = "NTT" + ticket.InternalId.ToString();
                 usedIds.Add(ticket.InternalId);
 
+                // Use Contains for flexible status matching
                 var status = (ticket.RawStatus ?? "").ToLower().Trim();
-                ticket.IsOpen = status != "completed" && status != "closed"
-                    && status != "resolved" && status != "done" && status != "cancelled";
+                ticket.IsOpen = !status.Contains("complete") && !status.Contains("closed")
+                    && !status.Contains("resolved") && !status.Contains("done")
+                    && !status.Contains("cancel") && !status.Contains("finished");
 
                 if (ticket.IsOpen && (!string.IsNullOrWhiteSpace(ticket.TaskTitle) || !string.IsNullOrWhiteSpace(ticket.IssueDescription)))
                     tickets.Add(ticket);
@@ -129,36 +129,16 @@ namespace Disco.Plugins.ServiceTracker.Services
             return tickets;
         }
 
-        /// <summary>
-        /// Hash from RAW cell text - same spreadsheet cells always produce the same number.
-        /// Uses raw strings, never parsed values, so DateTime.Now never contaminates the hash.
-        /// </summary>
         private int GenerateStableHash(string rawTimestamp, string rawEmail, string rawTask, string rawIssue)
         {
-            var key = (rawTimestamp ?? "").Trim().ToLower() + "|"
-                + (rawEmail ?? "").Trim().ToLower() + "|"
-                + (rawTask ?? "").Trim().ToLower() + "|"
-                + (rawIssue ?? "").Trim().ToLower();
-
+            var key = (rawTimestamp ?? "").Trim().ToLower() + "|" + (rawEmail ?? "").Trim().ToLower() + "|" + (rawTask ?? "").Trim().ToLower() + "|" + (rawIssue ?? "").Trim().ToLower();
             uint hash = 5381;
-            for (int i = 0; i < key.Length; i++)
-                hash = ((hash << 5) + hash) + (uint)key[i];
+            for (int i = 0; i < key.Length; i++) hash = ((hash << 5) + hash) + (uint)key[i];
             return (int)(hash % 800000) + 100000;
         }
 
-        private int StableIdFromHash(int baseId, HashSet<int> used)
-        {
-            int id = baseId;
-            while (used.Contains(id)) id++;
-            return id;
-        }
-
-        /// <summary>Returns raw untrimmed cell value for hashing. Never returns null - returns empty string.</summary>
-        private string RawGet(List<string> fields, int index)
-        {
-            if (index < 0 || index >= fields.Count) return "";
-            return fields[index] ?? "";
-        }
+        private int StableIdFromHash(int baseId, HashSet<int> used) { int id = baseId; while (used.Contains(id)) id++; return id; }
+        private string RawGet(List<string> fields, int index) { if (index < 0 || index >= fields.Count) return ""; return fields[index] ?? ""; }
 
         public static string MapPriority(string raw)
         {
@@ -172,45 +152,15 @@ namespace Disco.Plugins.ServiceTracker.Services
             return "medium";
         }
 
-        private string SafeGet(List<string> fields, int index)
-        {
-            if (index < 0 || index >= fields.Count) return null;
-            var val = fields[index].Trim();
-            return string.IsNullOrEmpty(val) ? null : val;
-        }
-
-        private DateTime SafeGetDate(List<string> fields, int index)
-        {
-            var val = SafeGet(fields, index);
-            if (val == null) return DateTime.MinValue;
-            DateTime dt;
-            if (DateTime.TryParse(val, out dt)) return dt;
-            return DateTime.MinValue;
-        }
-
-        private DateTime? SafeGetDateNullable(List<string> fields, int index)
-        {
-            var val = SafeGet(fields, index);
-            if (val == null) return null;
-            DateTime dt;
-            if (DateTime.TryParse(val, out dt)) return dt;
-            return null;
-        }
+        private string SafeGet(List<string> fields, int index) { if (index < 0 || index >= fields.Count) return null; var val = fields[index].Trim(); return string.IsNullOrEmpty(val) ? null : val; }
+        private DateTime SafeGetDate(List<string> fields, int index) { var val = SafeGet(fields, index); if (val == null) return DateTime.MinValue; DateTime dt; if (DateTime.TryParse(val, out dt)) return dt; return DateTime.MinValue; }
+        private DateTime? SafeGetDateNullable(List<string> fields, int index) { var val = SafeGet(fields, index); if (val == null) return null; DateTime dt; if (DateTime.TryParse(val, out dt)) return dt; return null; }
 
         private List<string> ParseCsvLine(string line)
         {
-            var fields = new List<string>();
-            bool inQuotes = false;
-            var current = new StringBuilder();
-            for (int i = 0; i < line.Length; i++)
-            {
-                char c = line[i];
-                if (c == '"') { if (inQuotes && i + 1 < line.Length && line[i + 1] == '"') { current.Append('"'); i++; } else inQuotes = !inQuotes; }
-                else if (c == ',' && !inQuotes) { fields.Add(current.ToString()); current.Clear(); }
-                else if (c != '\r') current.Append(c);
-            }
-            fields.Add(current.ToString());
-            return fields;
+            var fields = new List<string>(); bool inQuotes = false; var current = new StringBuilder();
+            for (int i = 0; i < line.Length; i++) { char c = line[i]; if (c == '"') { if (inQuotes && i + 1 < line.Length && line[i + 1] == '"') { current.Append('"'); i++; } else inQuotes = !inQuotes; } else if (c == ',' && !inQuotes) { fields.Add(current.ToString()); current.Clear(); } else if (c != '\r') current.Append(c); }
+            fields.Add(current.ToString()); return fields;
         }
     }