From c6bc6ffdc8ceafa370a89a9e6673231115e05115 Mon Sep 17 00:00:00 2001
From: jessikitty <jess.rogerson.29@outlook.com>
Date: Wed, 6 May 2026 14:39:05 +1000
Subject: [PATCH] feat: add ExternalTicket, TechEntry models

---
 Models/ServiceTicket.cs | 41 ++++++++++++++++++++++++++++++++++++++---
 1 file changed, 38 insertions(+), 3 deletions(-)

diff --git a/Models/ServiceTicket.cs b/Models/ServiceTicket.cs
index 9e79063..2681a7c 100644
--- a/Models/ServiceTicket.cs
+++ b/Models/ServiceTicket.cs
@@ -6,6 +6,7 @@ namespace Disco.Plugins.ServiceTracker.Models
     public class ServiceTicket
     {
         public int JobId { get; set; }
+        public string Source { get; set; }
         public string PriorityId { get; set; }
         public string LocationId { get; set; }
         public string AssignedTechId { get; set; }
@@ -23,6 +24,7 @@ namespace Disco.Plugins.ServiceTracker.Models
         {
             Notes = new List<TicketNote>();
             ChangeLog = new List<ChangeEntry>();
+            Source = "disco";
             CreatedDate = DateTime.Now;
             LastModifiedDate = DateTime.Now;
         }
@@ -36,7 +38,6 @@ namespace Disco.Plugins.ServiceTracker.Models
         public DateTime Timestamp { get; set; }
         public string Content { get; set; }
         public string NoteType { get; set; }
-
         public TicketNote()
         {
             Id = Guid.NewGuid().ToString("N").Substring(0, 8);
@@ -52,10 +53,44 @@ namespace Disco.Plugins.ServiceTracker.Models
         public string Field { get; set; }
         public string OldValue { get; set; }
         public string NewValue { get; set; }
+        public ChangeEntry() { Timestamp = DateTime.Now; }
+    }
 
-        public ChangeEntry()
+    public class ExternalTicket
+    {
+        public string ExternalId { get; set; }
+        public int InternalId { get; set; }
+        public string Source { get; set; }
+        public DateTime Timestamp { get; set; }
+        public string RequesterEmail { get; set; }
+        public string RequesterName { get; set; }
+        public string DeviceName { get; set; }
+        public string Location { get; set; }
+        public string IssueDescription { get; set; }
+        public string RawPriority { get; set; }
+        public string RawStatus { get; set; }
+        public string AssignedTo { get; set; }
+        public bool IsOpen { get; set; }
+        public DateTime ImportedDate { get; set; }
+
+        public ExternalTicket()
         {
-            Timestamp = DateTime.Now;
+            Source = "ntt";
+            IsOpen = true;
+            ImportedDate = DateTime.Now;
+        }
+    }
+
+    public class TechEntry
+    {
+        public string Id { get; set; }
+        public string DisplayName { get; set; }
+        public List<string> DiscoUserIds { get; set; }
+        public string Email { get; set; }
+
+        public TechEntry()
+        {
+            DiscoUserIds = new List<string>();
         }
     }
 }