diff --git a/Services/GoogleSheetService.cs b/Services/GoogleSheetService.cs
index e4a3771..6e97e29 100644
--- a/Services/GoogleSheetService.cs
+++ b/Services/GoogleSheetService.cs
@@ -2,7 +2,6 @@ using Disco.Plugins.ServiceTracker.Models;
 using System;
 using System.Collections.Generic;
 using System.IO;
-using System.Linq;
 using System.Net;
 using System.Text;
 
@@ -35,32 +34,62 @@ namespace Disco.Plugins.ServiceTracker.Services
             {
                 var cacheAge = DateTime.Now - File.GetLastWriteTime(_cachePath);
                 if (cacheAge.TotalMinutes < _config.RefreshMinutes)
-                {
                     csvData = File.ReadAllText(_cachePath);
-                }
             }
 
-            // Fetch fresh if no cache
             if (csvData == null)
             {
                 try
                 {
-                    var url = string.Format(
-                        "https://docs.google.com/spreadsheets/d/{0}/export?format=csv&gid={1}",
-                        _config.SpreadsheetId, _config.GId);
+                    // Build URL based on ID format
+                    string url;
+                    var id = _config.SpreadsheetId.Trim();
+
+                    if (id.StartsWith("2PACX", StringComparison.OrdinalIgnoreCase))
+                    {
+                        // Published key format: /d/e/{publishedKey}/pub?output=csv&gid={gid}
+                        url = string.Format(
+                            "https://docs.google.com/spreadsheets/d/e/{0}/pub?output=csv&gid={1}",
+                            id, _config.GId);
+                    }
+                    else
+                    {
+                        // Original spreadsheet ID format: /d/{id}/export?format=csv&gid={gid}
+                        url = string.Format(
+                            "https://docs.google.com/spreadsheets/d/{0}/export?format=csv&gid={1}",
+                            id, _config.GId);
+                    }
 
                     using (var client = new WebClient())
                     {
                         client.Encoding = Encoding.UTF8;
+                        // Some Google responses require a user-agent
+                        client.Headers.Add("User-Agent", "Mozilla/5.0 DiscoServiceTracker/1.0");
                         csvData = client.DownloadString(url);
                     }
 
-                    // Cache it
-                    File.WriteAllText(_cachePath, csvData);
+                    // Validate we got actual CSV, not an HTML error page
+                    if (csvData != null && csvData.TrimStart().StartsWith("<!DOCTYPE", StringComparison.OrdinalIgnoreCase))
+                    {
+                        if (File.Exists(_cachePath))
+                        {
+                            csvData = File.ReadAllText(_cachePath);
+                            result.Warning = "Got HTML instead of CSV. Using cached data. Check Publish to Web settings (must publish as CSV).";
+                        }
+                        else
+                        {
+                            result.Error = "Google returned HTML instead of CSV. Ensure the sheet is published to web. "
+                                + "Go to File > Share > Publish to web > select the tab > choose 'Comma-separated values (.csv)' > Publish.";
+                            return result;
+                        }
+                    }
+                    else
+                    {
+                        File.WriteAllText(_cachePath, csvData);
+                    }
                 }
                 catch (WebException ex)
                 {
-                    // Try cached data as fallback
                     if (File.Exists(_cachePath))
                     {
                         csvData = File.ReadAllText(_cachePath);
@@ -68,7 +97,14 @@ namespace Disco.Plugins.ServiceTracker.Services
                     }
                     else
                     {
-                        result.Error = "Could not fetch Google Sheet. Ensure it is published to web (File > Share > Publish to web > CSV). Error: " + ex.Message;
+                        result.Error = "Could not fetch Google Sheet. Error: " + ex.Message
+                            + "\n\nTroubleshooting:"
+                            + "\n1. Go to your Google Sheet"
+                            + "\n2. File > Share > Publish to web"
+                            + "\n3. Select the correct tab"
+                            + "\n4. Choose 'Comma-separated values (.csv)'"
+                            + "\n5. Click Publish"
+                            + "\n6. In Config, set Spreadsheet ID to the published key (starts with 2PACX-...)";
                         return result;
                     }
                 }
@@ -79,10 +115,11 @@ namespace Disco.Plugins.ServiceTracker.Services
                 }
             }
 
-            // Parse CSV
             try
             {
                 result.Tickets = ParseCsv(csvData);
+                if (result.Tickets.Count == 0 && string.IsNullOrEmpty(result.Warning))
+                    result.Warning = "Sheet fetched OK but no open tickets found. Check column indices and status values.";
             }
             catch (Exception ex)
             {
@@ -103,6 +140,14 @@ namespace Disco.Plugins.ServiceTracker.Services
                 var fields = ParseCsvLine(lines[i]);
                 if (fields.Count == 0) continue;
 
+                // Skip completely empty rows
+                bool allEmpty = true;
+                for (int j = 0; j < fields.Count; j++)
+                {
+                    if (!string.IsNullOrWhiteSpace(fields[j])) { allEmpty = false; break; }
+                }
+                if (allEmpty) continue;
+
                 var ticket = new ExternalTicket
                 {
                     InternalId = nextId++,
@@ -117,14 +162,13 @@ namespace Disco.Plugins.ServiceTracker.Services
                     AssignedTo = SafeGet(fields, _config.ColAssignedTo)
                 };
 
-                // Generate stable ID from key fields
                 ticket.ExternalId = GenerateStableId(ticket);
 
-                // Determine if open
                 var status = (ticket.RawStatus ?? "").ToLower().Trim();
                 ticket.IsOpen = status != "closed" && status != "resolved" && status != "completed" && status != "done";
 
-                if (ticket.IsOpen && !string.IsNullOrWhiteSpace(ticket.IssueDescription))
+                // Need at least an issue description or device name to be a valid ticket
+                if (ticket.IsOpen && (!string.IsNullOrWhiteSpace(ticket.IssueDescription) || !string.IsNullOrWhiteSpace(ticket.DeviceName)))
                     tickets.Add(ticket);
             }
 
@@ -161,31 +205,16 @@ namespace Disco.Plugins.ServiceTracker.Services
             var fields = new List<string>();
             bool inQuotes = false;
             var current = new StringBuilder();
-
             for (int i = 0; i < line.Length; i++)
             {
                 char c = line[i];
                 if (c == '"')
                 {
-                    if (inQuotes && i + 1 < line.Length && line[i + 1] == '"')
-                    {
-                        current.Append('"');
-                        i++;
-                    }
-                    else
-                    {
-                        inQuotes = !inQuotes;
-                    }
-                }
-                else if (c == ',' && !inQuotes)
-                {
-                    fields.Add(current.ToString());
-                    current.Clear();
-                }
-                else if (c != '\r')
-                {
-                    current.Append(c);
+                    if (inQuotes && i + 1 < line.Length && line[i + 1] == '"') { current.Append('"'); i++; }
+                    else inQuotes = !inQuotes;
                 }
+                else if (c == ',' && !inQuotes) { fields.Add(current.ToString()); current.Clear(); }
+                else if (c != '\r') current.Append(c);
             }
             fields.Add(current.ToString());
             return fields;
@@ -197,10 +226,6 @@ namespace Disco.Plugins.ServiceTracker.Services
         public List<ExternalTicket> Tickets { get; set; }
         public string Error { get; set; }
         public string Warning { get; set; }
-
-        public GoogleSheetResult()
-        {
-            Tickets = new List<ExternalTicket>();
-        }
+        public GoogleSheetResult() { Tickets = new List<ExternalTicket>(); }
     }
 }