using System;
using System.Collections.Generic;

namespace Disco.Plugins.ServiceTracker.Models
{
    /// <summary>
    /// Extended ticket metadata stored alongside Disco Job records.
    /// Links to a Disco Job by JobId.
    /// </summary>
    public class ServiceTicket
    {
        public int JobId { get; set; }
        public string PriorityId { get; set; }
        public string LocationId { get; set; }
        public string AssignedTechId { get; set; }
        public DateTime? EstimatedCompletion { get; set; }
        public DateTime? SlaDeadline { get; set; }
        public string StatusOverride { get; set; }
        public string Summary { get; set; }
        public List<TicketNote> Notes { get; set; }
        public DateTime CreatedDate { get; set; }
        public DateTime LastModifiedDate { get; set; }
        public string LastModifiedBy { get; set; }

        public ServiceTicket()
        {
            Notes = new List<TicketNote>();
            CreatedDate = DateTime.Now;
            LastModifiedDate = DateTime.Now;
        }
    }

    public class TicketNote
    {
        public string Id { get; set; }
        public string AuthorId { get; set; }
        public string AuthorName { get; set; }
        public DateTime Timestamp { get; set; }
        public string Content { get; set; }
        public string NoteType { get; set; } // "update", "escalation", "resolution", "general"

        public TicketNote()
        {
            Id = Guid.NewGuid().ToString("N").Substring(0, 8);
            Timestamp = DateTime.Now;
            NoteType = "general";
        }
    }
}