using Disco.Plugins.ServiceTracker.Models;
using System;
using System.Collections.Generic;
using System.IO;
using System.Net;
using System.Text;

namespace Disco.Plugins.ServiceTracker.Services
{
    public class GoogleSheetService
    {
        private readonly GoogleSheetConfig _config;
        private readonly string _cachePath;

        public GoogleSheetService(GoogleSheetConfig config, string dataDirectory)
        {
            _config = config;
            _cachePath = Path.Combine(dataDirectory, "sheet_cache.csv");
        }

        public GoogleSheetResult FetchTickets()
        {
            var result = new GoogleSheetResult();
            if (!_config.Enabled || string.IsNullOrEmpty(_config.SpreadsheetId))
            {
                result.Error = "Google Sheet integration is disabled.";
                return result;
            }

            string csvData = null;

            // Check cache
            if (File.Exists(_cachePath))
            {
                var cacheAge = DateTime.Now - File.GetLastWriteTime(_cachePath);
                if (cacheAge.TotalMinutes < _config.RefreshMinutes)
                    csvData = File.ReadAllText(_cachePath);
            }

            if (csvData == null)
            {
                try
                {
                    string url;
                    var id = _config.SpreadsheetId.Trim();
                    if (id.StartsWith("2PACX", StringComparison.OrdinalIgnoreCase))
                        url = "https://docs.google.com/spreadsheets/d/e/" + id + "/pub?output=csv&gid=" + _config.GId;
                    else
                        url = "https://docs.google.com/spreadsheets/d/" + id + "/export?format=csv&gid=" + _config.GId;

                    using (var client = new WebClient())
                    {
                        client.Encoding = Encoding.UTF8;
                        client.Headers.Add("User-Agent", "Mozilla/5.0 DiscoServiceTracker/1.0");
                        csvData = client.DownloadString(url);
                    }

                    if (csvData != null && csvData.TrimStart().StartsWith("<!DOCTYPE", StringComparison.OrdinalIgnoreCase))
                    {
                        if (File.Exists(_cachePath))
                        {
                            csvData = File.ReadAllText(_cachePath);
                            result.Warning = "Got HTML instead of CSV. Using cache. Publish sheet as CSV format.";
                        }
                        else
                        {
                            result.Error = "Google returned HTML not CSV. Publish the sheet tab as CSV: File > Share > Publish to web > select tab > CSV > Publish.";
                            return result;
                        }
                    }
                    else
                    {
                        File.WriteAllText(_cachePath, csvData);
                    }
                }
                catch (WebException ex)
                {
                    if (File.Exists(_cachePath))
                    {
                        csvData = File.ReadAllText(_cachePath);
                        result.Warning = "Using cache. Error: " + ex.Message;
                    }
                    else
                    {
                        result.Error = "Fetch failed: " + ex.Message + ". Publish the sheet tab as CSV.";
                        return result;
                    }
                }
                catch (Exception ex)
                {
                    result.Error = "Error: " + ex.Message;
                    return result;
                }
            }

            try
            {
                result.Tickets = ParseCsv(csvData);
                if (result.Tickets.Count == 0 && string.IsNullOrEmpty(result.Warning))
                    result.Warning = "Sheet OK but no open tickets. All may be Completed/Closed.";
            }
            catch (Exception ex)
            {
                result.Error = "Parse error: " + ex.Message;
            }

            return result;
        }

        private List<ExternalTicket> ParseCsv(string csvData)
        {
            var tickets = new List<ExternalTicket>();
            var lines = csvData.Split(new[] { '\n' }, StringSplitOptions.RemoveEmptyEntries);
            int nextId = 100001;

            for (int i = _config.HeaderRows; i < lines.Length; i++)
            {
                var fields = ParseCsvLine(lines[i]);
                if (fields.Count == 0) continue;

                bool allEmpty = true;
                for (int j = 0; j < fields.Count; j++)
                    if (!string.IsNullOrWhiteSpace(fields[j])) { allEmpty = false; break; }
                if (allEmpty) continue;

                var taskTitle = SafeGet(fields, _config.ColTask);
                var issueDesc = SafeGet(fields, _config.ColIssue);
                var requestedBy = SafeGet(fields, _config.ColRequestedBy);

                var ticket = new ExternalTicket
                {
                    InternalId = nextId++,
                    Source = "ntt",
                    Timestamp = SafeGetDate(fields, _config.ColTimestamp),
                    RequesterEmail = SafeGet(fields, _config.ColEmail),
                    RequesterName = requestedBy,
                    TaskTitle = taskTitle,
                    DeviceName = taskTitle,
                    Location = SafeGet(fields, _config.ColLocation),
                    IssueDescription = issueDesc ?? taskTitle,
                    RawPriority = SafeGet(fields, _config.ColPriority),
                    RawStatus = SafeGet(fields, _config.ColStatus),
                    AssignedTo = SafeGet(fields, _config.ColAssignedTo),
                    PreferredDate = SafeGetDateNullable(fields, _config.ColPreferredDate),
                    SheetNotes = SafeGet(fields, _config.ColNotes)
                };

                ticket.ExternalId = GenerateStableId(ticket);

                // Determine if open
                var status = (ticket.RawStatus ?? "").ToLower().Trim();
                ticket.IsOpen = status != "completed" && status != "closed"
                    && status != "resolved" && status != "done" && status != "cancelled";

                if (ticket.IsOpen && (!string.IsNullOrWhiteSpace(taskTitle) || !string.IsNullOrWhiteSpace(issueDesc)))
                    tickets.Add(ticket);
            }

            return tickets;
        }

        public static string MapPriority(string raw)
        {
            if (string.IsNullOrEmpty(raw)) return "medium";
            var lower = raw.ToLower().Trim();

            // Handle emoji priority format: "🔴 Urgent (Same Day)", "🟠 High (1–2 days)" etc.
            if (lower.Contains("urgent") || lower.Contains("same day") || lower.Contains("critical"))
                return "critical";
            if (lower.Contains("high") || lower.Contains("1-2 day") || lower.Contains("1\u20132 day"))
                return "high";
            if (lower.Contains("medium") || lower.Contains("3-5 day") || lower.Contains("3\u20135 day"))
                return "medium";
            if (lower.Contains("low") || lower.Contains("1 week") || lower.Contains("week+"))
                return "low";
            if (lower.Contains("scheduled") || lower.Contains("planned"))
                return "scheduled";

            // Try matching by emoji colour
            if (raw.Contains("\U0001F534") || raw.Contains("\uD83D\uDD34")) return "critical"; // red circle
            if (raw.Contains("\U0001F7E0") || raw.Contains("\uD83D\uDFE0")) return "high";     // orange circle
            if (raw.Contains("\U0001F7E1") || raw.Contains("\uD83D\uDFE1")) return "medium";   // yellow circle
            if (raw.Contains("\U0001F7E2") || raw.Contains("\uD83D\uDFE2")) return "low";      // green circle

            return "medium";
        }

        private string GenerateStableId(ExternalTicket t)
        {
            var key = (t.Timestamp.ToString("yyyyMMddHHmm") + "|" + (t.RequesterEmail ?? "") + "|" + (t.TaskTitle ?? "")).ToLower();
            int hash = 0;
            for (int i = 0; i < key.Length; i++)
                hash = ((hash << 5) - hash) + key[i];
            return "NTT" + Math.Abs(hash).ToString().PadLeft(6, '0').Substring(0, 6);
        }

        private string SafeGet(List<string> fields, int index)
        {
            if (index < 0 || index >= fields.Count) return null;
            var val = fields[index].Trim();
            return string.IsNullOrEmpty(val) ? null : val;
        }

        private DateTime SafeGetDate(List<string> fields, int index)
        {
            var val = SafeGet(fields, index);
            if (val == null) return DateTime.Now;
            DateTime dt;
            if (DateTime.TryParse(val, out dt)) return dt;
            return DateTime.Now;
        }

        private DateTime? SafeGetDateNullable(List<string> fields, int index)
        {
            var val = SafeGet(fields, index);
            if (val == null) return null;
            DateTime dt;
            if (DateTime.TryParse(val, out dt)) return dt;
            return null;
        }

        private List<string> ParseCsvLine(string line)
        {
            var fields = new List<string>();
            bool inQuotes = false;
            var current = new StringBuilder();
            for (int i = 0; i < line.Length; i++)
            {
                char c = line[i];
                if (c == '"')
                {
                    if (inQuotes && i + 1 < line.Length && line[i + 1] == '"') { current.Append('"'); i++; }
                    else inQuotes = !inQuotes;
                }
                else if (c == ',' && !inQuotes) { fields.Add(current.ToString()); current.Clear(); }
                else if (c != '\r') current.Append(c);
            }
            fields.Add(current.ToString());
            return fields;
        }
    }

    public class GoogleSheetResult
    {
        public List<ExternalTicket> Tickets { get; set; }
        public string Error { get; set; }
        public string Warning { get; set; }
        public GoogleSheetResult() { Tickets = new List<ExternalTicket>(); }
    }
}