using System;
using System.Collections.Generic;

namespace Disco.Plugins.ServiceTracker.Models
{
    /// <summary>
    /// Plugin configuration for custom priorities, locations, and SLA timeframes.
    /// Stored as JSON in the plugin data directory.
    /// </summary>
    public class ServiceTrackerConfig
    {
        public List<PriorityLevel> Priorities { get; set; }
        public List<DeviceLocation> Locations { get; set; }
        public List<string> StatusOptions { get; set; }
        public bool AutoCreateTicketsForNewJobs { get; set; }
        public string DefaultPriorityId { get; set; }
        public string DefaultLocationId { get; set; }
        public int DashboardRefreshSeconds { get; set; }

        public ServiceTrackerConfig()
        {
            Priorities = new List<PriorityLevel>();
            Locations = new List<DeviceLocation>();
            StatusOptions = new List<string>();
            AutoCreateTicketsForNewJobs = true;
            DashboardRefreshSeconds = 60;
        }

        public static ServiceTrackerConfig CreateDefault()
        {
            return new ServiceTrackerConfig
            {
                Priorities = new List<PriorityLevel>
                {
                    new PriorityLevel { Id = "critical", Name = "Critical", Color = "#DC3545", SortOrder = 1, SlaHours = 4, Description = "System down, no workaround" },
                    new PriorityLevel { Id = "high", Name = "High", Color = "#FD7E14", SortOrder = 2, SlaHours = 8, Description = "Major impact, workaround available" },
                    new PriorityLevel { Id = "medium", Name = "Medium", Color = "#FFC107", SortOrder = 3, SlaHours = 24, Description = "Moderate impact" },
                    new PriorityLevel { Id = "low", Name = "Low", Color = "#28A745", SortOrder = 4, SlaHours = 72, Description = "Minor issue, no urgency" },
                    new PriorityLevel { Id = "scheduled", Name = "Scheduled", Color = "#6C757D", SortOrder = 5, SlaHours = 0, Description = "Planned work, no SLA" }
                },
                Locations = new List<DeviceLocation>
                {
                    new DeviceLocation { Id = "it-office", Name = "IT Office", Icon = "&#x1F4BB;", Color = "#337AB7", IsDefault = true },
                    new DeviceLocation { Id = "with-user", Name = "With User", Icon = "&#x1F464;", Color = "#5CB85C", IsDefault = false },
                    new DeviceLocation { Id = "at-repairer", Name = "At Repairer", Icon = "&#x1F527;", Color = "#F0AD4E", IsDefault = false },
                    new DeviceLocation { Id = "in-transit", Name = "In Transit", Icon = "&#x1F69A;", Color = "#5BC0DE", IsDefault = false },
                    new DeviceLocation { Id = "storage", Name = "Storage/Spare Pool", Icon = "&#x1F4E6;", Color = "#777777", IsDefault = false },
                    new DeviceLocation { Id = "disposed", Name = "Disposed/Written Off", Icon = "&#x274C;", Color = "#999999", IsDefault = false }
                },
                StatusOptions = new List<string>
                {
                    "Triaging",
                    "In Progress",
                    "Awaiting Parts",
                    "Awaiting User",
                    "Awaiting Vendor",
                    "On Hold",
                    "Ready for Return",
                    "Escalated",
                    "Resolved"
                },
                AutoCreateTicketsForNewJobs = true,
                DefaultPriorityId = "medium",
                DefaultLocationId = "it-office",
                DashboardRefreshSeconds = 60
            };
        }
    }

    public class PriorityLevel
    {
        public string Id { get; set; }
        public string Name { get; set; }
        public string Color { get; set; }
        public int SortOrder { get; set; }
        public int SlaHours { get; set; }
        public string Description { get; set; }
    }

    public class DeviceLocation
    {
        public string Id { get; set; }
        public string Name { get; set; }
        public string Icon { get; set; }
        public string Color { get; set; }
        public bool IsDefault { get; set; }
    }
}