disco-service-tracker-plugin/Models/ServiceTicket.cs

using System;
using System.Collections.Generic;

namespace Disco.Plugins.ServiceTracker.Models
{
    public class ServiceTicket
    {
        public int JobId { get; set; }
        public string Source { get; set; }
        public string PriorityId { get; set; }
        public string LocationId { get; set; }
        public string AssignedTechId { get; set; }
        public DateTime? EstimatedCompletion { get; set; }
        public DateTime? SlaDeadline { get; set; }
        public string StatusOverride { get; set; }
        public string Summary { get; set; }
        public List<TicketNote> Notes { get; set; }
        public List<ChangeEntry> ChangeLog { get; set; }
        public DateTime CreatedDate { get; set; }
        public DateTime LastModifiedDate { get; set; }
        public string LastModifiedBy { get; set; }

        public ServiceTicket()
        {
            Notes = new List<TicketNote>();
            ChangeLog = new List<ChangeEntry>();
            Source = "disco";
            CreatedDate = DateTime.Now;
            LastModifiedDate = DateTime.Now;
        }
    }

    public class TicketNote
    {
        public string Id { get; set; }
        public string AuthorId { get; set; }
        public string AuthorName { get; set; }
        public DateTime Timestamp { get; set; }
        public string Content { get; set; }
        public string NoteType { get; set; }
        public TicketNote()
        {
            Id = Guid.NewGuid().ToString("N").Substring(0, 8);
            Timestamp = DateTime.Now;
            NoteType = "general";
        }
    }

    public class ChangeEntry
    {
        public DateTime Timestamp { get; set; }
        public string UserId { get; set; }
        public string Field { get; set; }
        public string OldValue { get; set; }
        public string NewValue { get; set; }
        public ChangeEntry() { Timestamp = DateTime.Now; }
    }

    public class ExternalTicket
    {
        public string ExternalId { get; set; }
        public int InternalId { get; set; }
        public string Source { get; set; }
        public DateTime Timestamp { get; set; }
        public string RequesterEmail { get; set; }
        public string RequesterName { get; set; }
        public string DeviceName { get; set; }
        public string Location { get; set; }
        public string IssueDescription { get; set; }
        public string RawPriority { get; set; }
        public string RawStatus { get; set; }
        public string AssignedTo { get; set; }
        public bool IsOpen { get; set; }
        public DateTime ImportedDate { get; set; }

        public ExternalTicket()
        {
            Source = "ntt";
            IsOpen = true;
            ImportedDate = DateTime.Now;
        }
    }

    public class TechEntry
    {
        public string Id { get; set; }
        public string DisplayName { get; set; }
        public List<string> DiscoUserIds { get; set; }
        public string Email { get; set; }

        public TechEntry()
        {
            DiscoUserIds = new List<string>();
        }
    }
}