diff --git a/README.md b/README.md
index 3c0fb89..2b114cc 100644
--- a/README.md
+++ b/README.md
@@ -108,6 +108,8 @@ into a hidden frame and prints it — one label, no dialog on most kiosk setups.
 the site, the visitor's name, who they are visiting, the time in, their WWCC/VIT number or a
 boxed **No WWCC / VIT**, the photo if you want it, and an optional line of your own text.
 
+The photo is square, matching the crop taken at the kiosk, and sits vertically centred.
+
 Pick your stock from the **Label stock** list and the dimensions fill themselves in. A label
 noticeably taller than it is wide gets a stacked layout — photo on top, name beneath — which is
 what you want on a roll printer. Wider stock gets the photo alongside the text instead. Type
diff --git a/public/css/kiosk.css b/public/css/kiosk.css
index ca6a2c3..bbd569d 100644
--- a/public/css/kiosk.css
+++ b/public/css/kiosk.css
@@ -353,3 +353,19 @@ a:focus-visible {
   border: 0;
   visibility: hidden;
 }
+
+/* --------------------------------------------------- host dropdown */
+
+.picker {
+  width: 100%;
+  padding: 15px 14px;
+  border: 1px solid var(--rule);
+  border-radius: 3px;
+  background: var(--card);
+  color: var(--ink);
+  font: inherit;
+  font-size: 20px;
+  /* Tall enough to be a comfortable touch target on a tablet. */
+  min-height: 58px;
+}
+.picker:disabled { color: var(--muted); }
diff --git a/public/index.html b/public/index.html
index cf67ed3..d056748 100644
--- a/public/index.html
+++ b/public/index.html
@@ -63,7 +63,11 @@
     <div class="rail" data-rail></div>
     <h2>Who are you here to see?</h2>
     <label class="field">
-      <span>Start typing a name</span>
+      <span>Pick from the list</span>
+      <select id="host-select" class="picker"></select>
+    </label>
+    <label class="field">
+      <span>Or start typing a name</span>
       <input id="in-host-search" autocomplete="off" enterkeyhint="search" placeholder="e.g. Rogerson">
     </label>
     <div class="host-list" id="host-list" role="listbox" aria-label="People you can visit"></div>
@@ -162,7 +166,11 @@
   <section class="screen" id="screen-freq-host">
     <h2 id="freq-greeting">Who are you here to see?</h2>
     <label class="field">
-      <span>Start typing a name</span>
+      <span>Pick from the list</span>
+      <select id="freq-host-select" class="picker"></select>
+    </label>
+    <label class="field">
+      <span>Or start typing a name</span>
       <input id="in-freq-host-search" autocomplete="off" enterkeyhint="search">
     </label>
     <div class="host-list" id="freq-host-list" role="listbox" aria-label="People you can visit"></div>
diff --git a/public/js/kiosk.js b/public/js/kiosk.js
index 1c1b08f..16b82ae 100644
--- a/public/js/kiosk.js
+++ b/public/js/kiosk.js
@@ -150,6 +150,9 @@ function resetState() {
   $$('#app input').forEach((i) => {
     i.value = '';
   });
+  $$('#app select').forEach((sel) => {
+    sel.selectedIndex = 0;
+  });
   $$('.choice').forEach((b) => b.setAttribute('aria-pressed', 'false'));
   $('#check-number-field').hidden = true;
   $('#check-continue').hidden = true;
@@ -182,16 +185,51 @@ tickClock();
 
 /* --------------------------------------------------------------- hosts */
 
-function renderHosts(listEl, searchValue, onPick) {
-  const term = searchValue.trim().toLowerCase();
+/**
+ * Two ways to say who you are visiting, because neither suits everyone: a dropdown
+ * for someone who wants to browse a short list, and a filter box for someone who
+ * knows the name and would rather type it. The filter narrows both, so the two
+ * never disagree about what is on offer.
+ */
+function renderHosts(listEl, searchValue, onPick, selectEl = null) {
+  const term = String(searchValue || '').trim().toLowerCase();
   const matches = term
-    ? hosts.filter((h) => h.name.toLowerCase().includes(term) || (h.area || '').toLowerCase().includes(term))
+    ? hosts.filter(
+        (h) => h.name.toLowerCase().includes(term) || (h.area || '').toLowerCase().includes(term)
+      )
     : hosts;
 
+  const choose = (id, name) => {
+    state.hostId = Number(id);
+    state.hostName = name;
+    onPick();
+  };
+
+  if (selectEl) {
+    const placeholder =
+      matches.length === hosts.length
+        ? `${hosts.length} ${hosts.length === 1 ? 'person' : 'people'} — choose a name`
+        : `${matches.length} ${matches.length === 1 ? 'match' : 'matches'}`;
+    selectEl.innerHTML =
+      `<option value="">${escapeHtml(placeholder)}</option>` +
+      matches
+        .map(
+          (h) =>
+            `<option value="${h.id}">${escapeHtml(h.name)}${h.area ? ` — ${escapeHtml(h.area)}` : ''}</option>`
+        )
+        .join('');
+    selectEl.disabled = matches.length === 0;
+    selectEl.onchange = () => {
+      const picked = hosts.find((h) => h.id === Number(selectEl.value));
+      if (picked) choose(picked.id, picked.name);
+    };
+  }
+
   if (!matches.length) {
     listEl.innerHTML = `<p class="host-empty">No one matches that. Check the spelling, or ask the front desk.</p>`;
     return;
   }
+
   listEl.innerHTML = matches
     .slice(0, 60)
     .map(
@@ -202,11 +240,7 @@ function renderHosts(listEl, searchValue, onPick) {
     )
     .join('');
   listEl.querySelectorAll('[data-host-id]').forEach((btn) => {
-    btn.addEventListener('click', () => {
-      state.hostId = Number(btn.dataset.hostId);
-      state.hostName = btn.dataset.hostName;
-      onPick();
-    });
+    btn.addEventListener('click', () => choose(btn.dataset.hostId, btn.dataset.hostName));
   });
 }
 
@@ -413,7 +447,7 @@ async function loadSiteContext() {
   change.textContent = siteConfig.site ? `Site: ${siteConfig.site.name} — change` : 'Choose site';
 
   hosts = await api('/api/hosts');
-  renderHosts($('#host-list'), '', () => show('guest-contact'));
+  renderHosts($('#host-list'), '', () => show('guest-contact'), $('#host-select'));
 }
 
 $('#change-site').addEventListener('click', chooseSite);
@@ -448,7 +482,7 @@ $('[data-next="guest-name"]').addEventListener('click', () => {
 });
 
 $('#in-host-search').addEventListener('input', (e) =>
-  renderHosts($('#host-list'), e.target.value, () => show('guest-contact'))
+  renderHosts($('#host-list'), e.target.value, () => show('guest-contact'), $('#host-select'))
 );
 
 $('[data-next="guest-contact"]').addEventListener('click', () => {
@@ -522,8 +556,11 @@ $('#do-freq-auth').addEventListener('click', async () => {
     state.hasStoredPhoto = Boolean(person.hasPhoto);
     $('#freq-greeting').textContent = `Hi ${person.firstName}. Who are you here to see?`;
     $('#in-freq-host-search').value = '';
-    renderHosts($('#freq-host-list'), '', () =>
-      state.hasStoredPhoto ? submitSignIn() : show('photo')
+    renderHosts(
+      $('#freq-host-list'),
+      '',
+      () => (state.hasStoredPhoto ? submitSignIn() : show('photo')),
+      $('#freq-host-select')
     );
     show('freq-host');
   } catch (err) {
@@ -535,8 +572,11 @@ $('#do-freq-auth').addEventListener('click', async () => {
 });
 
 $('#in-freq-host-search').addEventListener('input', (e) =>
-  renderHosts($('#freq-host-list'), e.target.value, () =>
-    state.hasStoredPhoto ? submitSignIn() : show('photo')
+  renderHosts(
+    $('#freq-host-list'),
+    e.target.value,
+    () => (state.hasStoredPhoto ? submitSignIn() : show('photo')),
+    $('#freq-host-select')
   )
 );
 
diff --git a/src/sites.js b/src/sites.js
index 54010c5..58e98b0 100644
--- a/src/sites.js
+++ b/src/sites.js
@@ -86,9 +86,9 @@ export function badgeHtml(visit, site, { autoPrint = true, photoUrl = null } = {
   const pad = unit * 0.07;
   const nameSize = Math.max(3.2, unit * (portrait ? 0.105 : 0.115));
   const bodySize = Math.max(2.0, unit * (portrait ? 0.055 : 0.062));
-  // Square, matching the crop taken at the kiosk. Slightly smaller on a portrait
-  // badge than the old 4:3 frame, so a square photo still leaves room for the name.
-  const photoWidth = portrait ? unit * 0.46 : unit * 0.42;
+  // Square, matching the crop taken at the kiosk. Sized so that even a long name
+  // wrapping onto two lines still fits above the detail rows on a 62 x 90 mm label.
+  const photoWidth = portrait ? unit * 0.52 : unit * 0.5;
 
   // Red only appears on a two-colour roll (DK-22251 on the QL-820NWB). Anywhere
   // else it prints as grey, so it is off unless the site opts in.
@@ -126,7 +126,8 @@ export function badgeHtml(visit, site, { autoPrint = true, photoUrl = null } = {
     padding: ${pad}mm;
     display: flex;
     flex-direction: ${portrait ? 'column' : 'row'};
-    align-items: ${portrait ? 'center' : 'stretch'};
+    align-items: center;
+    ${portrait ? 'justify-content: center;' : ''}
     text-align: ${portrait ? 'center' : 'left'};
     gap: ${unit * 0.05}mm;
     font-family: "Segoe UI", Arial, Helvetica, sans-serif;
@@ -137,11 +138,12 @@ export function badgeHtml(visit, site, { autoPrint = true, photoUrl = null } = {
     width: ${photoWidth}mm;
     height: ${photoWidth}mm;
     flex: 0 0 auto;
+    align-self: center;
     object-fit: cover;
     border: 0.3mm solid #000;
   }
   .body {
-    flex: 1 1 auto;
+    flex: ${portrait ? '0 1 auto' : '1 1 auto'};
     min-width: 0;
     width: 100%;
     display: flex;
@@ -166,7 +168,9 @@ export function badgeHtml(visit, site, { autoPrint = true, photoUrl = null } = {
     overflow-wrap: anywhere;
   }
   .rows {
-    margin-top: auto;
+    /* Portrait badges centre the whole block; wider ones push the detail rows to
+       the bottom edge, which is where the eye expects them beside a photo. */
+    margin-top: ${portrait ? `${unit * 0.05}mm` : 'auto'};
     padding-top: ${unit * 0.04}mm;
     font-size: ${bodySize}mm;
     line-height: 1.35;