642 lines
42 KiB
C#
642 lines
42 KiB
C#
using Disco.Plugins.ServiceTracker.Models;
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using Disco.Plugins.ServiceTracker.Services;
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using Disco.Services.Plugins;
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using Newtonsoft.Json;
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using System;
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using System.Collections.Generic;
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using System.Linq;
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using System.Text;
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using System.Web;
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using System.Web.Mvc;
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namespace Disco.Plugins.ServiceTracker.WebHandler
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{
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public class ServiceTrackerWebHandler : PluginWebHandler
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{
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private ServiceTrackerDataStore GetDataStore()
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{
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var dataPath = System.IO.Path.Combine(
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AppDomain.CurrentDomain.BaseDirectory, "App_Data", "Plugins", "Disco.Plugins.ServiceTracker");
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return new ServiceTrackerDataStore(dataPath);
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}
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public override ActionResult ExecuteAction(string ActionName)
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{
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var action = ActionName != null ? ActionName.ToLower() : "";
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switch (action)
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{
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case "": case "index": case "dashboard": return Dashboard();
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case "update": return UpdateTicket();
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case "addnote": return AddNote();
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case "detail": return TicketDetail();
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case "export": return ExportCsv();
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case "config": return ConfigEditor();
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case "saveconfig": return SaveConfig();
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default: return new HttpNotFoundResult();
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}
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}
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private ActionResult Dashboard()
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{
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var dataStore = GetDataStore();
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var service = new ServiceTrackerService(Database, dataStore);
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var filterPriority = HostController.Request.QueryString["priority"];
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var filterLocation = HostController.Request.QueryString["location"];
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var filterStatus = HostController.Request.QueryString["status"];
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var filterTech = HostController.Request.QueryString["tech"];
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var sortBy = HostController.Request.QueryString["sort"] ?? "due";
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var model = service.BuildDashboard(filterPriority, filterLocation, filterStatus, filterTech, sortBy);
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return HtmlResult(BuildDashboardPage(model));
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}
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private ActionResult UpdateTicket()
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{
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if (HostController.Request.HttpMethod != "POST") return new HttpStatusCodeResult(405);
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var dataStore = GetDataStore();
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var service = new ServiceTrackerService(Database, dataStore);
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int jobId;
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if (!int.TryParse(HostController.Request.Form["jobId"], out jobId)) return new HttpStatusCodeResult(400);
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var currentUser = GetCurrentUser();
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DateTime? eta = null;
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DateTime etaParsed;
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if (DateTime.TryParse(HostController.Request.Form["eta"], out etaParsed)) eta = etaParsed;
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service.UpdateTicket(jobId,
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HostController.Request.Form["priority"], HostController.Request.Form["location"],
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HostController.Request.Form["tech"], eta,
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HostController.Request.Form["status"], HostController.Request.Form["summary"], currentUser);
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return new RedirectResult("/Plugin/Disco.Plugins.ServiceTracker/Detail?id=" + jobId);
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}
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private ActionResult AddNote()
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{
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if (HostController.Request.HttpMethod != "POST") return new HttpStatusCodeResult(405);
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var dataStore = GetDataStore();
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var service = new ServiceTrackerService(Database, dataStore);
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int jobId;
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if (!int.TryParse(HostController.Request.Form["jobId"], out jobId)) return new HttpStatusCodeResult(400);
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var currentUser = GetCurrentUser();
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service.AddNote(jobId, currentUser, currentUser,
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HostController.Request.Form["note"], HostController.Request.Form["noteType"] ?? "general");
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return new RedirectResult("/Plugin/Disco.Plugins.ServiceTracker/Detail?id=" + jobId);
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}
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private ActionResult TicketDetail()
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{
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int jobId;
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if (!int.TryParse(HostController.Request.QueryString["id"], out jobId)) return new HttpStatusCodeResult(400);
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var dataStore = GetDataStore();
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var service = new ServiceTrackerService(Database, dataStore);
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var config = dataStore.LoadConfig();
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var job = Database.Jobs
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.Include("Device").Include("Device.DeviceModel")
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.Include("User").Include("OpenedTechUser")
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.Include("JobType").Include("JobSubTypes").Include("JobLogs")
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.FirstOrDefault(j => j.Id == jobId);
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if (job == null) return new HttpNotFoundResult();
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var ticket = service.GetTicketDetail(jobId);
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return HtmlResult(BuildDetailPage(job, ticket, config));
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}
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private ActionResult ExportCsv()
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{
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var dataStore = GetDataStore();
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var service = new ServiceTrackerService(Database, dataStore);
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var model = service.BuildDashboard();
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var sb = new StringBuilder();
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sb.AppendLine("JobId,Device,User,Priority,Location,Status,AssignedTech,OpenedDate,ETA,SlaDeadline,SlaBreached,AgeDays,Summary,NoteCount");
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foreach (var t in model.Tiles)
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{
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var etaStr = t.EstimatedCompletion.HasValue ? t.EstimatedCompletion.Value.ToString("yyyy-MM-dd") : "";
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var slaStr = t.SlaDeadline.HasValue ? t.SlaDeadline.Value.ToString("yyyy-MM-dd HH:mm") : "";
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sb.AppendLine(string.Join(",", t.JobId, Csv(t.DeviceSerialNumber), Csv(t.UserDisplayName),
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Csv(t.PriorityName), Csv(t.LocationName), Csv(t.StatusOverride), Csv(t.AssignedTechName),
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t.OpenedDate.ToString("yyyy-MM-dd"), etaStr, slaStr, t.IsSlaBreached, t.AgeDays, Csv(t.Summary), t.NoteCount));
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}
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HostController.Response.Headers.Add("Content-Disposition", "attachment; filename=\"ServiceTracker_" + DateTime.Now.ToString("yyyyMMdd_HHmmss") + ".csv\"");
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return new ContentResult { Content = sb.ToString(), ContentType = "text/csv", ContentEncoding = Encoding.UTF8 };
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}
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private ActionResult ConfigEditor()
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{
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var dataStore = GetDataStore();
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var config = dataStore.LoadConfig();
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var saved = HostController.Request.QueryString["saved"] == "1";
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return HtmlResult(BuildConfigPage(config, saved));
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}
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private ActionResult SaveConfig()
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{
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if (HostController.Request.HttpMethod != "POST") return new HttpStatusCodeResult(405);
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var dataStore = GetDataStore();
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var config = dataStore.LoadConfig();
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// General settings
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int refresh;
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if (int.TryParse(HostController.Request.Form["refreshSeconds"], out refresh) && refresh >= 10)
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config.DashboardRefreshSeconds = refresh;
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config.AutoCreateTicketsForNewJobs = HostController.Request.Form["autoCreate"] == "on";
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var dp = HostController.Request.Form["defaultPriority"];
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if (!string.IsNullOrEmpty(dp)) config.DefaultPriorityId = dp;
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var dl = HostController.Request.Form["defaultLocation"];
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if (!string.IsNullOrEmpty(dl)) config.DefaultLocationId = dl;
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// Status options
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var statusRaw = HostController.Request.Form["statusOptions"];
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if (statusRaw != null)
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{
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config.StatusOptions = statusRaw.Split(new[] { '\n', '\r' }, StringSplitOptions.RemoveEmptyEntries)
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.Select(s => s.Trim()).Where(s => s.Length > 0).ToList();
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}
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// Priorities JSON
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var priJson = HostController.Request.Form["prioritiesJson"];
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if (!string.IsNullOrEmpty(priJson))
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{
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try
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{
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var list = JsonConvert.DeserializeObject<List<PriorityLevel>>(priJson);
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if (list != null && list.Count > 0) config.Priorities = list;
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}
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catch { }
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}
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// Locations JSON
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var locJson = HostController.Request.Form["locationsJson"];
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if (!string.IsNullOrEmpty(locJson))
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{
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try
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{
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var list = JsonConvert.DeserializeObject<List<DeviceLocation>>(locJson);
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if (list != null && list.Count > 0) config.Locations = list;
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}
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catch { }
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}
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dataStore.SaveConfig(config);
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return new RedirectResult("/Plugin/Disco.Plugins.ServiceTracker/Config?saved=1");
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}
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// --- Helpers ---
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private string GetCurrentUser()
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{
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if (HostController.HttpContext.User != null && HostController.HttpContext.User.Identity != null)
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return HostController.HttpContext.User.Identity.Name ?? "system";
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return "system";
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}
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private ActionResult HtmlResult(string html) { return new ContentResult { Content = html, ContentType = "text/html", ContentEncoding = Encoding.UTF8 }; }
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private string Csv(string v) { return "\"" + (v ?? "").Replace("\"", "\"\"") + "\""; }
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private string H(string v) { return string.IsNullOrEmpty(v) ? "" : HttpUtility.HtmlEncode(v); }
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private string SafeDeviceDomainId(Disco.Models.Repository.Job j) { return j.Device != null ? j.Device.DeviceDomainId : null; }
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private string SafeDeviceModelDesc(Disco.Models.Repository.Job j) { return (j.Device != null && j.Device.DeviceModel != null) ? j.Device.DeviceModel.Description : null; }
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private string SafeUserDisplay(Disco.Models.Repository.Job j) { return j.User != null ? j.User.DisplayName : j.UserId; }
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private string SafeJobTypeDesc(Disco.Models.Repository.Job j) { return j.JobType != null ? j.JobType.Description : j.JobTypeId; }
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private string SafeTechDisplay(Disco.Models.Repository.Job j) { return j.OpenedTechUser != null ? j.OpenedTechUser.DisplayName : j.OpenedTechUserId; }
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// ===================== DASHBOARD PAGE =====================
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private string BuildDashboardPage(DashboardViewModel model)
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{
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var u = "/Plugin/Disco.Plugins.ServiceTracker";
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var sb = new StringBuilder();
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sb.Append("<!DOCTYPE html><html><head><meta charset='utf-8'/><title>Service Tracker</title><style>");
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sb.Append(GetDashboardCSS()); sb.Append("</style></head><body>");
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// Header
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sb.Append("<div class='header'><div class='header-left'>");
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sb.Append("<h1>🛠 Service Tracker</h1>");
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sb.Append("<span class='subtitle'>Open Jobs: <strong>" + model.Stats.TotalOpen + "</strong></span>");
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sb.Append("</div><div class='header-right'>");
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sb.Append("<a href='" + u + "/Config' class='btn btn-default'>⚙ Config</a>");
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sb.Append("<a href='" + u + "/Export' class='btn btn-default'>⬇ Export</a>");
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sb.Append("<a href='" + u + "/Dashboard' class='btn btn-primary'>↻ Refresh</a>");
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sb.Append("</div></div>");
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// SLA Alerts
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if (model.Stats.SlaBreached > 0)
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sb.Append("<div class='alert alert-danger'>⚠ <strong>" + model.Stats.SlaBreached + " job(s) have BREACHED SLA</strong> — immediate attention required!</div>");
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if (model.Stats.SlaWarning > 0)
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sb.Append("<div class='alert alert-warning'>⏰ <strong>" + model.Stats.SlaWarning + " job(s) approaching SLA deadline</strong></div>");
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// Stats
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sb.Append("<div class='stats-bar'>");
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foreach (var p in model.Config.Priorities)
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{
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int c; model.Stats.ByPriority.TryGetValue(p.Id, out c);
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sb.Append("<a href='" + u + "/Dashboard?priority=" + p.Id + "&sort=" + model.SortBy + "' class='stat-card' style='border-left:4px solid " + p.Color + ";'><div class='stat-num' style='color:" + p.Color + ";'>" + c + "</div><div class='stat-lbl'>" + H(p.Name) + "</div></a>");
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}
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sb.Append("<div class='stat-card stat-sep'><div class='stat-num' style='color:#DC3545;'>" + model.Stats.SlaBreached + "</div><div class='stat-lbl'>SLA Breached</div></div>");
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sb.Append("<div class='stat-card'><div class='stat-num'>" + model.Stats.AvgAgeDays.ToString("0.0") + "</div><div class='stat-lbl'>Avg Age (days)</div></div></div>");
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// Location chips
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sb.Append("<div class='location-bar'>");
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foreach (var loc in model.Config.Locations)
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{
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int c; model.Stats.ByLocation.TryGetValue(loc.Id, out c);
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if (c > 0) sb.Append("<a href='" + u + "/Dashboard?location=" + loc.Id + "' class='loc-chip' style='background:" + loc.Color + ";'>" + loc.Icon + " " + H(loc.Name) + " <strong>" + c + "</strong></a>");
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}
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sb.Append("</div>");
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// Sort controls
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sb.Append("<div class='controls'><span class='ctrl-label'>Sort by:</span>");
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foreach (var opt in new[] { "due|Due Date", "priority|Priority", "age|Age", "sla|SLA Status", "modified|Last Updated" })
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{
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var p = opt.Split('|');
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sb.Append("<a href='" + u + "/Dashboard?sort=" + p[0] + "' class='sort-btn" + (p[0] == model.SortBy ? " active" : "") + "'>" + p[1] + "</a>");
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}
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if (!string.IsNullOrEmpty(model.CurrentFilter))
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sb.Append("<a href='" + u + "/Dashboard' class='sort-btn clear-btn'>✖ Clear Filter</a>");
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sb.Append("</div>");
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// Legend
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sb.Append("<div class='legend'><span class='ctrl-label'>Priority:</span>");
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foreach (var p in model.Config.Priorities)
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{
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sb.Append("<span class='legend-item'><span class='legend-dot' style='background:" + p.Color + ";'></span>" + H(p.Name));
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if (p.SlaHours > 0) sb.Append(" <small>(" + p.SlaHours + "h)</small>");
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sb.Append("</span>");
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}
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sb.Append("</div>");
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// Tiles
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sb.Append("<div class='tile-grid'>");
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if (model.Tiles.Count == 0)
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sb.Append("<div class='empty-state'><div class='empty-icon'>✅</div><div class='empty-msg'>No open jobs</div></div>");
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else
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foreach (var tile in model.Tiles) sb.Append(BuildTileHtml(tile, u));
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sb.Append("</div>");
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// Tech workload
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if (model.Stats.ByTech.Count > 0)
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{
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sb.Append("<div class='workload-section'><h3>Tech Workload</h3><div class='workload-bar'>");
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foreach (var kv in model.Stats.ByTech.OrderByDescending(x => x.Value))
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sb.Append("<div class='workload-item'><span class='wl-name'>" + H(kv.Key) + "</span><span class='wl-count'>" + kv.Value + "</span></div>");
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sb.Append("</div></div>");
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}
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// Refresh bar
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var rs = model.Config.DashboardRefreshSeconds;
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sb.Append("<div class='refresh-bar' id='refreshBar'><span class='refresh-text'>Auto-refresh in <strong id='countdown'>" + rs + "</strong>s</span>");
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sb.Append("<div class='refresh-progress'><div class='refresh-fill' id='refreshFill'></div></div>");
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sb.Append("<button class='refresh-toggle' id='toggleBtn' onclick='toggleAutoRefresh()'>Pause</button></div>");
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sb.Append("<div class='footer'>Service Tracker v" + ServiceTrackerService.PluginVersion + " — Disco ICT</div>");
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sb.Append("<script>var totalSec=" + rs + ",remaining=" + rs + ",paused=false;");
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sb.Append("function tick(){if(paused)return;remaining--;document.getElementById('countdown').textContent=remaining;");
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sb.Append("document.getElementById('refreshFill').style.width=((totalSec-remaining)/totalSec*100)+'%';");
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sb.Append("if(remaining<=0)window.location.reload();}");
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sb.Append("function toggleAutoRefresh(){paused=!paused;var b=document.getElementById('toggleBtn'),r=document.getElementById('refreshBar');");
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sb.Append("if(paused){b.textContent='Resume';r.classList.add('paused');}else{b.textContent='Pause';r.classList.remove('paused');}}");
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sb.Append("setInterval(tick,1000);document.addEventListener('visibilitychange',function(){if(document.hidden)paused=true;else{paused=false;remaining=totalSec;}});</script>");
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sb.Append("</body></html>");
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return sb.ToString();
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}
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private string BuildTileHtml(DashboardTile t, string u)
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{
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var sb = new StringBuilder();
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var bc = t.IsSlaBreached ? "tile-breached" : t.IsSlaWarning ? "tile-warning" : "";
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sb.Append("<div class='tile " + bc + "' onclick=\"window.location='" + u + "/Detail?id=" + t.JobId + "'\">");
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sb.Append("<div class='tile-priority' style='background:" + t.PriorityColor + ";'></div>");
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sb.Append("<div class='tile-header'><div class='tile-jobid'>#" + t.JobId + "</div><div class='tile-age'>" + t.AgeBadge + "</div></div>");
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if (t.IsSlaBreached) sb.Append("<div class='sla-badge sla-breached'>⚠ SLA BREACHED</div>");
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else if (t.IsSlaWarning) sb.Append("<div class='sla-badge sla-warn'>⏰ SLA Warning</div>");
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sb.Append("<div class='tile-device'><div class='tile-device-name'>" + H(t.DeviceComputerName ?? t.DeviceSerialNumber) + "</div>");
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if (t.DeviceModelDescription != null) sb.Append("<div class='tile-device-model'>" + H(t.DeviceModelDescription) + "</div>");
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sb.Append("</div>");
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sb.Append("<div class='tile-row'><span class='tile-icon'>👤</span><span class='tile-value'>" + H(t.UserDisplayName ?? "\u2014") + "</span></div>");
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sb.Append("<div class='tile-row'><span class='tile-loc-badge' style='background:" + t.LocationColor + ";'>" + t.LocationIcon + " " + H(t.LocationName) + "</span></div>");
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sb.Append("<div class='tile-row'><span class='tile-icon'>📋</span><span class='tile-value'>" + H(t.StatusOverride ?? t.DiscoStatus) + "</span></div>");
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if (!string.IsNullOrEmpty(t.AssignedTechName))
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sb.Append("<div class='tile-row'><span class='tile-icon'>🔧</span><span class='tile-value'>" + H(t.AssignedTechName) + "</span></div>");
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sb.Append("<div class='tile-row'><span class='tile-icon'>📅</span><span class='tile-value'>ETA: <strong>" + H(t.EtaDisplay) + "</strong></span></div>");
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if (!string.IsNullOrEmpty(t.Summary)) sb.Append("<div class='tile-summary'>" + H(t.Summary) + "</div>");
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if (!string.IsNullOrEmpty(t.LatestNote))
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{
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sb.Append("<div class='tile-note'><span class='note-icon'>💬</span> " + H(t.LatestNote));
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if (t.NoteCount > 1) sb.Append(" <small>(+" + (t.NoteCount - 1) + " more)</small>");
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sb.Append("</div>");
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}
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sb.Append("<div class='tile-footer'><span class='priority-label' style='background:" + t.PriorityColor + ";'>" + H(t.PriorityName) + "</span><span class='tile-type'>" + H(t.JobTypeDescription) + "</span></div></div>");
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return sb.ToString();
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}
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// ===================== DETAIL PAGE =====================
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private string BuildDetailPage(Disco.Models.Repository.Job job, ServiceTicket ticket, ServiceTrackerConfig config)
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{
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var u = "/Plugin/Disco.Plugins.ServiceTracker";
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var sb = new StringBuilder();
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sb.Append("<!DOCTYPE html><html><head><meta charset='utf-8'/><title>Job #" + job.Id + "</title>");
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sb.Append("<style>" + GetDashboardCSS() + GetDetailCSS() + "</style></head><body>");
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// Header with Disco link
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sb.Append("<div class='header'><div class='header-left'>");
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sb.Append("<a href='" + u + "/Dashboard' class='back-link'>← Dashboard</a>");
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sb.Append("<h1>Job #" + job.Id + "</h1>");
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sb.Append("</div><div class='header-right'>");
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sb.Append("<a href='/Job/" + job.Id + "' class='btn btn-disco' target='_blank'>📂 Open in Disco</a>");
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sb.Append("</div></div>");
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sb.Append("<div class='detail-grid'>");
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// Left column
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sb.Append("<div class='detail-left'>");
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// Job info card
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sb.Append("<div class='detail-card'><h3>Job Details</h3><table class='detail-table'>");
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var domainId = SafeDeviceDomainId(job);
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sb.Append("<tr><th>Device</th><td>" + H(job.DeviceSerialNumber) + (domainId != null ? " (" + H(domainId) + ")" : "") + "</td></tr>");
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sb.Append("<tr><th>Model</th><td>" + H(SafeDeviceModelDesc(job)) + "</td></tr>");
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sb.Append("<tr><th>User</th><td>" + H(SafeUserDisplay(job)) + "</td></tr>");
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sb.Append("<tr><th>Type</th><td>" + H(SafeJobTypeDesc(job)) + "</td></tr>");
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sb.Append("<tr><th>Opened</th><td>" + job.OpenedDate.ToString("dd MMM yyyy HH:mm") + " by " + H(SafeTechDisplay(job)) + "</td></tr>");
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if (job.ExpectedClosedDate.HasValue) sb.Append("<tr><th>Expected Close</th><td>" + job.ExpectedClosedDate.Value.ToString("dd MMM yyyy") + "</td></tr>");
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if (job.DeviceHeld.HasValue) sb.Append("<tr><th>Device Held</th><td>" + job.DeviceHeld.Value.ToString("dd MMM yyyy") + (job.DeviceHeldLocation != null ? " \u2014 " + H(job.DeviceHeldLocation) : "") + "</td></tr>");
|
|
sb.Append("</table></div>");
|
|
|
|
// Edit form
|
|
var tPri = (ticket != null ? ticket.PriorityId : null) ?? config.DefaultPriorityId;
|
|
var tLoc = (ticket != null ? ticket.LocationId : null) ?? config.DefaultLocationId;
|
|
var tSts = ticket != null ? ticket.StatusOverride : null;
|
|
var tTech = ticket != null ? ticket.AssignedTechId : "";
|
|
var tSum = ticket != null ? ticket.Summary : "";
|
|
var tEta = (ticket != null && ticket.EstimatedCompletion.HasValue) ? ticket.EstimatedCompletion.Value.ToString("yyyy-MM-dd") : "";
|
|
|
|
sb.Append("<div class='detail-card'><h3>Service Tracker Settings</h3><form method='POST' action='" + u + "/Update'>");
|
|
sb.Append("<input type='hidden' name='jobId' value='" + job.Id + "'/>");
|
|
sb.Append("<div class='form-group'><label>Priority</label><select name='priority' class='form-control'>");
|
|
foreach (var p in config.Priorities) sb.Append("<option value='" + p.Id + "'" + (tPri == p.Id ? " selected" : "") + ">" + H(p.Name) + " (" + p.SlaHours + "h SLA)</option>");
|
|
sb.Append("</select></div>");
|
|
sb.Append("<div class='form-group'><label>Location</label><select name='location' class='form-control'>");
|
|
foreach (var l in config.Locations) sb.Append("<option value='" + l.Id + "'" + (tLoc == l.Id ? " selected" : "") + ">" + l.Icon + " " + H(l.Name) + "</option>");
|
|
sb.Append("</select></div>");
|
|
sb.Append("<div class='form-group'><label>Status</label><select name='status' class='form-control'><option value=''>\u2014 Use Disco Status \u2014</option>");
|
|
foreach (var s in config.StatusOptions) sb.Append("<option value='" + H(s) + "'" + (tSts == s ? " selected" : "") + ">" + H(s) + "</option>");
|
|
sb.Append("</select></div>");
|
|
sb.Append("<div class='form-group'><label>Assigned Tech</label><input type='text' name='tech' class='form-control' value='" + H(tTech ?? "") + "' placeholder='DOMAIN\\username'/></div>");
|
|
sb.Append("<div class='form-group'><label>ETA</label><input type='date' name='eta' class='form-control' value='" + tEta + "'/></div>");
|
|
sb.Append("<div class='form-group'><label>Summary</label><textarea name='summary' class='form-control' rows='3' placeholder='Brief description...'>" + H(tSum ?? "") + "</textarea></div>");
|
|
sb.Append("<button type='submit' class='btn btn-primary'>✔ Save Changes</button>");
|
|
sb.Append("</form></div></div>");
|
|
|
|
// Right column - Activity + Change Log
|
|
sb.Append("<div class='detail-right'>");
|
|
|
|
// Notes
|
|
sb.Append("<div class='detail-card'><h3>Activity Log</h3>");
|
|
sb.Append("<form method='POST' action='" + u + "/AddNote' class='note-form'>");
|
|
sb.Append("<input type='hidden' name='jobId' value='" + job.Id + "'/>");
|
|
sb.Append("<textarea name='note' class='form-control' rows='2' placeholder='Add a note...' required></textarea>");
|
|
sb.Append("<div class='note-controls'><select name='noteType' class='form-control form-control-sm'>");
|
|
sb.Append("<option value='general'>General</option><option value='update'>Update</option>");
|
|
sb.Append("<option value='escalation'>Escalation</option><option value='resolution'>Resolution</option>");
|
|
sb.Append("</select><button type='submit' class='btn btn-primary btn-sm'>Add Note</button></div></form>");
|
|
if (ticket != null && ticket.Notes != null && ticket.Notes.Count > 0)
|
|
{
|
|
sb.Append("<div class='timeline'>");
|
|
foreach (var note in ticket.Notes.OrderByDescending(n => n.Timestamp))
|
|
{
|
|
string tc = "#337AB7";
|
|
switch (note.NoteType) { case "escalation": tc = "#DC3545"; break; case "resolution": tc = "#28A745"; break; case "update": tc = "#FFC107"; break; }
|
|
var author = note.AuthorName != null ? note.AuthorName : note.AuthorId;
|
|
sb.Append("<div class='timeline-item'><div class='timeline-dot' style='background:" + tc + ";'></div><div class='timeline-content'>");
|
|
sb.Append("<div class='timeline-header'><span class='timeline-author'>" + H(author) + "</span>");
|
|
sb.Append("<span class='timeline-type' style='color:" + tc + ";'>" + H(note.NoteType) + "</span>");
|
|
sb.Append("<span class='timeline-date'>" + note.Timestamp.ToString("dd MMM HH:mm") + "</span></div>");
|
|
sb.Append("<div class='timeline-body'>" + H(note.Content) + "</div></div></div>");
|
|
}
|
|
sb.Append("</div>");
|
|
}
|
|
else sb.Append("<p class='muted'>No notes yet.</p>");
|
|
sb.Append("</div>");
|
|
|
|
// Change Log
|
|
if (ticket != null && ticket.ChangeLog != null && ticket.ChangeLog.Count > 0)
|
|
{
|
|
sb.Append("<div class='detail-card'><h3>📝 Change History</h3>");
|
|
sb.Append("<table class='changelog-table'><tr><th>When</th><th>Who</th><th>Field</th><th>From</th><th>To</th></tr>");
|
|
foreach (var ch in ticket.ChangeLog.OrderByDescending(c => c.Timestamp))
|
|
{
|
|
sb.Append("<tr><td>" + ch.Timestamp.ToString("dd MMM HH:mm") + "</td>");
|
|
sb.Append("<td>" + H(ch.UserId) + "</td>");
|
|
sb.Append("<td><strong>" + H(ch.Field) + "</strong></td>");
|
|
sb.Append("<td class='old-val'>" + H(ch.OldValue ?? "\u2014") + "</td>");
|
|
sb.Append("<td class='new-val'>" + H(ch.NewValue ?? "\u2014") + "</td></tr>");
|
|
}
|
|
sb.Append("</table></div>");
|
|
}
|
|
|
|
sb.Append("</div></div>"); // detail-right, detail-grid
|
|
sb.Append("<div class='footer'>Service Tracker v" + ServiceTrackerService.PluginVersion + "</div>");
|
|
sb.Append("</body></html>");
|
|
return sb.ToString();
|
|
}
|
|
|
|
// ===================== CONFIG EDITOR PAGE =====================
|
|
|
|
private string BuildConfigPage(ServiceTrackerConfig config, bool saved)
|
|
{
|
|
var u = "/Plugin/Disco.Plugins.ServiceTracker";
|
|
var sb = new StringBuilder();
|
|
sb.Append("<!DOCTYPE html><html><head><meta charset='utf-8'/><title>Service Tracker Config</title>");
|
|
sb.Append("<style>" + GetDashboardCSS() + GetDetailCSS() + GetConfigCSS() + "</style></head><body>");
|
|
|
|
sb.Append("<div class='header'><div class='header-left'>");
|
|
sb.Append("<a href='" + u + "/Dashboard' class='back-link'>← Dashboard</a>");
|
|
sb.Append("<h1>⚙ Configuration</h1>");
|
|
sb.Append("<span class='subtitle'>v" + ServiceTrackerService.PluginVersion + "</span>");
|
|
sb.Append("</div></div>");
|
|
|
|
if (saved) sb.Append("<div class='alert alert-success'>✅ Configuration saved successfully!</div>");
|
|
|
|
sb.Append("<form method='POST' action='" + u + "/SaveConfig'>");
|
|
sb.Append("<div class='config-grid'>");
|
|
|
|
// General Settings
|
|
sb.Append("<div class='config-card'><h3>General Settings</h3>");
|
|
sb.Append("<div class='form-group'><label>Dashboard Refresh Interval (seconds)</label>");
|
|
sb.Append("<input type='number' name='refreshSeconds' class='form-control' value='" + config.DashboardRefreshSeconds + "' min='10'/></div>");
|
|
sb.Append("<div class='form-group'><label><input type='checkbox' name='autoCreate'" + (config.AutoCreateTicketsForNewJobs ? " checked" : "") + "/> Auto-create tickets for new Disco jobs</label></div>");
|
|
sb.Append("<div class='form-group'><label>Default Priority</label><select name='defaultPriority' class='form-control'>");
|
|
foreach (var p in config.Priorities) sb.Append("<option value='" + p.Id + "'" + (config.DefaultPriorityId == p.Id ? " selected" : "") + ">" + H(p.Name) + "</option>");
|
|
sb.Append("</select></div>");
|
|
sb.Append("<div class='form-group'><label>Default Location</label><select name='defaultLocation' class='form-control'>");
|
|
foreach (var l in config.Locations) sb.Append("<option value='" + l.Id + "'" + (config.DefaultLocationId == l.Id ? " selected" : "") + ">" + l.Icon + " " + H(l.Name) + "</option>");
|
|
sb.Append("</select></div></div>");
|
|
|
|
// Priority Levels
|
|
sb.Append("<div class='config-card'><h3>Priority Levels</h3>");
|
|
sb.Append("<p class='config-help'>Edit the JSON below to customise priority levels. Each entry needs: id, Name, Color (hex), SortOrder, SlaHours, Description.</p>");
|
|
sb.Append("<textarea name='prioritiesJson' class='form-control json-editor' rows='14' id='priEditor'>");
|
|
sb.Append(H(JsonConvert.SerializeObject(config.Priorities, Formatting.Indented)));
|
|
sb.Append("</textarea>");
|
|
sb.Append("<div class='preview-section'><h4>Current Priorities</h4><div class='preview-chips'>");
|
|
foreach (var p in config.Priorities.OrderBy(x => x.SortOrder))
|
|
sb.Append("<span class='preview-chip' style='background:" + p.Color + ";'>" + H(p.Name) + " (" + p.SlaHours + "h)</span>");
|
|
sb.Append("</div></div></div>");
|
|
|
|
// Locations
|
|
sb.Append("<div class='config-card'><h3>Device Locations</h3>");
|
|
sb.Append("<p class='config-help'>Edit the JSON below to customise locations. Each entry needs: Id, Name, Icon (emoji/HTML entity), Color (hex).</p>");
|
|
sb.Append("<textarea name='locationsJson' class='form-control json-editor' rows='14' id='locEditor'>");
|
|
sb.Append(H(JsonConvert.SerializeObject(config.Locations, Formatting.Indented)));
|
|
sb.Append("</textarea>");
|
|
sb.Append("<div class='preview-section'><h4>Current Locations</h4><div class='preview-chips'>");
|
|
foreach (var l in config.Locations)
|
|
sb.Append("<span class='preview-chip' style='background:" + l.Color + ";'>" + l.Icon + " " + H(l.Name) + "</span>");
|
|
sb.Append("</div></div></div>");
|
|
|
|
// Status Options
|
|
sb.Append("<div class='config-card'><h3>Status Options</h3>");
|
|
sb.Append("<p class='config-help'>One status per line. These appear in the status dropdown on the ticket detail page.</p>");
|
|
sb.Append("<textarea name='statusOptions' class='form-control' rows='10'>");
|
|
foreach (var s in config.StatusOptions) sb.Append(H(s) + "\n");
|
|
sb.Append("</textarea></div>");
|
|
|
|
sb.Append("</div>"); // config-grid
|
|
|
|
sb.Append("<div class='config-actions'>");
|
|
sb.Append("<button type='submit' class='btn btn-primary btn-lg'>✔ Save Configuration</button>");
|
|
sb.Append("<a href='" + u + "/Dashboard' class='btn btn-default btn-lg'>Cancel</a>");
|
|
sb.Append("</div></form>");
|
|
|
|
sb.Append("<div class='footer'>Service Tracker v" + ServiceTrackerService.PluginVersion + "</div>");
|
|
|
|
// JSON validation script
|
|
sb.Append("<script>");
|
|
sb.Append("document.querySelector('form').addEventListener('submit',function(e){");
|
|
sb.Append("var editors=['priEditor','locEditor'];for(var i=0;i<editors.length;i++){");
|
|
sb.Append("var el=document.getElementById(editors[i]);try{JSON.parse(el.value);}");
|
|
sb.Append("catch(ex){e.preventDefault();el.style.borderColor='#DC3545';");
|
|
sb.Append("alert('Invalid JSON in '+editors[i]+': '+ex.message);return;}}});");
|
|
sb.Append("</script>");
|
|
sb.Append("</body></html>");
|
|
return sb.ToString();
|
|
}
|
|
|
|
// ===================== CSS =====================
|
|
|
|
private string GetDashboardCSS()
|
|
{
|
|
return @"
|
|
*{box-sizing:border-box;margin:0;padding:0;}
|
|
body{font-family:'Segoe UI',Arial,sans-serif;background:#f0f2f5;color:#333;padding:0;}
|
|
.header{display:flex;justify-content:space-between;align-items:center;padding:16px 24px;background:#fff;border-bottom:2px solid #337AB7;box-shadow:0 1px 3px rgba(0,0,0,.08);}
|
|
.header-left{display:flex;align-items:center;gap:16px;}
|
|
.header h1{font-size:22px;margin:0;color:#333;}
|
|
.subtitle{color:#666;font-size:14px;}
|
|
.header-right{display:flex;gap:8px;}
|
|
.btn{display:inline-block;padding:8px 16px;font-size:13px;border:none;border-radius:4px;cursor:pointer;text-decoration:none;color:#fff;}
|
|
.btn-primary{background:#337AB7;} .btn-primary:hover{background:#286090;}
|
|
.btn-default{background:#777;} .btn-default:hover{background:#555;}
|
|
.btn-disco{background:#5B2D8E;} .btn-disco:hover{background:#4A2475;}
|
|
.btn-sm{padding:5px 10px;font-size:12px;}
|
|
.btn-lg{padding:10px 24px;font-size:14px;}
|
|
.alert{margin:0 24px;padding:10px 16px;border-radius:4px;font-size:13px;margin-top:12px;}
|
|
.alert-danger{background:#f8d7da;color:#721c24;border:1px solid #f5c6cb;}
|
|
.alert-warning{background:#fff3cd;color:#856404;border:1px solid #ffeeba;}
|
|
.alert-success{background:#d4edda;color:#155724;border:1px solid #c3e6cb;}
|
|
.stats-bar{display:flex;gap:12px;padding:16px 24px;flex-wrap:wrap;}
|
|
.stat-card{text-align:center;padding:12px 18px;background:#fff;border-radius:6px;min-width:80px;box-shadow:0 1px 2px rgba(0,0,0,.06);text-decoration:none;color:inherit;transition:transform .15s;}
|
|
.stat-card:hover{transform:translateY(-2px);box-shadow:0 3px 8px rgba(0,0,0,.12);}
|
|
.stat-sep{border-left:2px solid #eee;margin-left:8px;padding-left:20px;}
|
|
.stat-num{font-size:26px;font-weight:700;} .stat-lbl{font-size:11px;color:#888;margin-top:2px;}
|
|
.location-bar{display:flex;gap:8px;padding:0 24px;flex-wrap:wrap;margin-bottom:8px;}
|
|
.loc-chip{display:inline-flex;align-items:center;gap:4px;padding:5px 12px;border-radius:16px;font-size:12px;color:#fff;text-decoration:none;transition:opacity .15s;} .loc-chip:hover{opacity:.85;}
|
|
.controls{display:flex;align-items:center;gap:6px;padding:8px 24px;}
|
|
.ctrl-label{font-size:12px;color:#888;margin-right:4px;}
|
|
.sort-btn{padding:5px 12px;border-radius:14px;font-size:12px;background:#e9ecef;color:#555;text-decoration:none;transition:background .15s;} .sort-btn:hover{background:#d0d5db;} .sort-btn.active{background:#337AB7;color:#fff;}
|
|
.clear-btn{background:#DC3545;color:#fff;} .clear-btn:hover{background:#b52a3a;}
|
|
.legend{display:flex;align-items:center;gap:12px;padding:4px 24px 12px;flex-wrap:wrap;}
|
|
.legend-item{display:flex;align-items:center;gap:4px;font-size:12px;color:#666;}
|
|
.legend-dot{width:10px;height:10px;border-radius:50%;display:inline-block;} .legend-item small{color:#aaa;}
|
|
.tile-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(300px,1fr));gap:16px;padding:0 24px 24px;}
|
|
.tile{background:#fff;border-radius:8px;box-shadow:0 1px 3px rgba(0,0,0,.08);cursor:pointer;transition:box-shadow .15s,transform .15s;overflow:hidden;}
|
|
.tile:hover{box-shadow:0 4px 12px rgba(0,0,0,.15);transform:translateY(-2px);}
|
|
.tile-breached{border:2px solid #DC3545;animation:pulse 2s infinite;}
|
|
.tile-warning{border:2px solid #FFC107;}
|
|
@keyframes pulse{0%,100%{border-color:#DC3545;}50%{border-color:#f8d7da;}}
|
|
.tile-priority{height:5px;width:100%;}
|
|
.tile-header{display:flex;justify-content:space-between;padding:10px 14px 4px;}
|
|
.tile-jobid{font-weight:700;font-size:15px;color:#337AB7;}
|
|
.tile-age{font-size:11px;color:#888;padding:2px 8px;background:#f5f5f5;border-radius:10px;}
|
|
.sla-badge{margin:0 14px 6px;padding:4px 8px;border-radius:4px;font-size:11px;font-weight:700;text-align:center;}
|
|
.sla-breached{background:#f8d7da;color:#721c24;} .sla-warn{background:#fff3cd;color:#856404;}
|
|
.tile-device{padding:0 14px 6px;}
|
|
.tile-device-name{font-weight:600;font-size:14px;} .tile-device-model{font-size:11px;color:#888;}
|
|
.tile-row{display:flex;align-items:center;gap:6px;padding:3px 14px;font-size:13px;}
|
|
.tile-icon{width:18px;text-align:center;font-size:12px;}
|
|
.tile-value{flex:1;} .tile-value strong{font-weight:600;}
|
|
.tile-loc-badge{display:inline-flex;align-items:center;gap:4px;padding:3px 10px;border-radius:12px;font-size:11px;color:#fff;}
|
|
.tile-summary{padding:6px 14px;font-size:12px;color:#555;border-top:1px solid #f0f0f0;font-style:italic;}
|
|
.tile-note{padding:6px 14px;font-size:11px;color:#777;background:#fafbfc;} .note-icon{font-size:10px;}
|
|
.tile-footer{display:flex;justify-content:space-between;align-items:center;padding:8px 14px;border-top:1px solid #f0f0f0;background:#fafbfc;}
|
|
.priority-label{display:inline-block;padding:2px 10px;border-radius:10px;font-size:11px;color:#fff;font-weight:600;} .tile-type{font-size:11px;color:#aaa;}
|
|
.empty-state{grid-column:1/-1;text-align:center;padding:60px 20px;} .empty-icon{font-size:48px;} .empty-msg{font-size:16px;color:#888;margin-top:12px;}
|
|
.workload-section{padding:0 24px 24px;} .workload-section h3{font-size:14px;color:#888;margin-bottom:8px;}
|
|
.workload-bar{display:flex;gap:12px;flex-wrap:wrap;}
|
|
.workload-item{background:#fff;border-radius:6px;padding:8px 16px;box-shadow:0 1px 2px rgba(0,0,0,.06);display:flex;align-items:center;gap:8px;}
|
|
.wl-name{font-size:13px;} .wl-count{font-weight:700;font-size:16px;color:#337AB7;}
|
|
.footer{text-align:center;padding:20px;font-size:12px;color:#aaa;}
|
|
.refresh-bar{display:flex;align-items:center;gap:10px;padding:8px 24px;background:#fff;border-top:1px solid #eee;position:sticky;bottom:0;z-index:10;} .refresh-bar.paused{background:#fff3cd;}
|
|
.refresh-text{font-size:12px;color:#888;min-width:140px;}
|
|
.refresh-progress{flex:1;height:4px;background:#e9ecef;border-radius:2px;overflow:hidden;}
|
|
.refresh-fill{height:100%;background:#337AB7;border-radius:2px;transition:width 1s linear;width:0%;} .refresh-bar.paused .refresh-fill{background:#FFC107;}
|
|
.refresh-toggle{padding:4px 12px;font-size:11px;border:1px solid #ddd;border-radius:12px;background:#fff;cursor:pointer;color:#555;} .refresh-toggle:hover{background:#f5f5f5;}
|
|
.muted{color:#999;font-style:italic;}
|
|
";
|
|
}
|
|
|
|
private string GetDetailCSS()
|
|
{
|
|
return @"
|
|
.back-link{font-size:13px;color:#337AB7;text-decoration:none;} .back-link:hover{text-decoration:underline;}
|
|
.detail-grid{display:grid;grid-template-columns:1fr 1fr;gap:20px;padding:20px 24px;}
|
|
@media(max-width:900px){.detail-grid{grid-template-columns:1fr;}}
|
|
.detail-left,.detail-right{display:flex;flex-direction:column;gap:16px;}
|
|
.detail-card{background:#fff;border-radius:8px;padding:20px;box-shadow:0 1px 3px rgba(0,0,0,.08);}
|
|
.detail-card h3{font-size:15px;color:#333;margin-bottom:12px;border-bottom:1px solid #eee;padding-bottom:8px;}
|
|
.detail-table{width:100%;border-collapse:collapse;}
|
|
.detail-table th{text-align:left;padding:6px 8px;font-size:12px;color:#888;width:130px;vertical-align:top;}
|
|
.detail-table td{padding:6px 8px;font-size:13px;}
|
|
.form-group{margin-bottom:12px;} .form-group label{display:block;font-size:12px;font-weight:600;color:#555;margin-bottom:4px;}
|
|
.form-control{width:100%;padding:7px 10px;border:1px solid #ddd;border-radius:4px;font-size:13px;font-family:inherit;}
|
|
.form-control:focus{border-color:#337AB7;outline:none;box-shadow:0 0 0 2px rgba(51,122,183,.15);}
|
|
.form-control-sm{width:auto;padding:4px 8px;font-size:12px;}
|
|
.note-form{margin-bottom:16px;} .note-controls{display:flex;gap:8px;margin-top:6px;align-items:center;}
|
|
.timeline{border-left:2px solid #e0e0e0;margin-left:8px;}
|
|
.timeline-item{display:flex;gap:12px;padding:8px 0;}
|
|
.timeline-dot{width:10px;height:10px;border-radius:50%;margin-top:4px;flex-shrink:0;margin-left:-6px;}
|
|
.timeline-content{flex:1;}
|
|
.timeline-header{display:flex;gap:8px;align-items:center;font-size:12px;margin-bottom:3px;}
|
|
.timeline-author{font-weight:600;color:#333;} .timeline-type{font-size:11px;text-transform:capitalize;}
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|
.timeline-date{color:#aaa;margin-left:auto;}
|
|
.timeline-body{font-size:13px;color:#555;line-height:1.4;}
|
|
.changelog-table{width:100%;border-collapse:collapse;font-size:12px;}
|
|
.changelog-table th{text-align:left;padding:6px 8px;background:#f8f9fa;color:#888;font-weight:600;border-bottom:1px solid #eee;}
|
|
.changelog-table td{padding:5px 8px;border-bottom:1px solid #f5f5f5;}
|
|
.old-val{color:#DC3545;text-decoration:line-through;} .new-val{color:#28A745;font-weight:500;}
|
|
";
|
|
}
|
|
|
|
private string GetConfigCSS()
|
|
{
|
|
return @"
|
|
.config-grid{display:grid;grid-template-columns:1fr 1fr;gap:20px;padding:20px 24px;}
|
|
@media(max-width:900px){.config-grid{grid-template-columns:1fr;}}
|
|
.config-card{background:#fff;border-radius:8px;padding:20px;box-shadow:0 1px 3px rgba(0,0,0,.08);}
|
|
.config-card h3{font-size:15px;color:#333;margin-bottom:12px;border-bottom:1px solid #eee;padding-bottom:8px;}
|
|
.config-help{font-size:12px;color:#888;margin-bottom:10px;line-height:1.4;}
|
|
.json-editor{font-family:'Consolas','Courier New',monospace;font-size:12px;line-height:1.5;background:#f8f9fa;border:1px solid #ddd;}
|
|
.json-editor:focus{border-color:#337AB7;background:#fff;}
|
|
.preview-section{margin-top:12px;padding-top:10px;border-top:1px solid #eee;}
|
|
.preview-section h4{font-size:12px;color:#888;margin-bottom:6px;}
|
|
.preview-chips{display:flex;gap:6px;flex-wrap:wrap;}
|
|
.preview-chip{display:inline-block;padding:3px 10px;border-radius:10px;font-size:11px;color:#fff;font-weight:500;}
|
|
.config-actions{padding:20px 24px;display:flex;gap:10px;}
|
|
";
|
|
}
|
|
}
|
|
}
|