Enhanced service/support tracking plugin for Disco ICT that augments the built-in job management system with priority management, device location tracking, a visual tile dashboard, and SLA monitoring.

Features

Priority Management

5 default priority levels: Critical (4h SLA), High (8h), Medium (24h), Low (72h), Scheduled (no SLA)
Fully customisable — add/remove/rename priorities, set your own SLA timeframes
Colour-coded for at-a-glance identification

Device Location Tracking

Track where each device currently sits: IT Office, With User, At Repairer, In Transit, Storage, Disposed
Customisable locations with icons and colours
Filter dashboard by location

Tile Dashboard

Visual card-based view of all open jobs
Each tile shows: device name, user, location badge, priority, status, assigned tech, ETA, latest note
Sort by due date, priority, age, SLA status, or last updated
Filter by priority, location, status, or assigned technician
SLA breach alerts with pulsing red borders
Tech workload summary bar

SLA Monitoring

Automatic SLA deadline calculation based on priority level
Breach detection with prominent alert banners
Warning indicators when approaching SLA deadline (within 25%)

Activity Notes

Add timestamped notes to any ticket
Note types: General, Update, Escalation, Resolution
Visual timeline on ticket detail page

Export

CSV export of all open tickets with full metadata

Building

.\Build-Plugin.ps1 -DiscoBinPath "C:\Program Files\Disco\WebApp\bin"

This will:

Resolve references against your Disco installation
Build the plugin DLL
Generate the manifest.json
Package everything into a .discoPlugin file

Installation

Build the plugin (see above)
In Disco ICT, go to Configuration > Plugins > Install Plugin
Upload the .discoPlugin file
Restart the Disco web service
Access the dashboard via Plugins > Service Tracker or navigate to /Plugin/Disco.Plugins.ServiceTracker/Dashboard

Configuration

Default configuration is created automatically on install. To customise:

Priorities: Edit config.json in the plugin data directory (App_Data\Plugins\Disco.Plugins.ServiceTracker\)
Locations: Same file — add/remove/rename device locations
Status Options: Customise the status dropdown values
Auto-create tickets: Toggle whether new Disco jobs automatically get a Service Tracker ticket

Default Priority Levels

Priority	Colour	SLA	Description
Critical	Red	4 hours	System down, no workaround
High	Orange	8 hours	Major impact, workaround available
Medium	Yellow	24 hours	Moderate impact
Low	Green	72 hours	Minor issue, no urgency
Scheduled	Grey	None	Planned work

Data Storage

The plugin stores its metadata (priorities, locations, notes, SLA deadlines) in JSON files alongside the Disco database. It reads Disco Job records directly via the DiscoDataContext and overlays additional tracking data.

config.json — Plugin configuration (priorities, locations, status options)
tickets.json — Extended ticket metadata for each tracked job

Requirements

Disco ICT (with plugin support)
.NET Framework 4.5+
MSBuild (Visual Studio or .NET Framework SDK)

Author

Jess Rogerson https://gitea.hideawaygaming.com.au/jessikitty